ROHIT RAJ
New Delhi
Summary
- Results-driven Team Lead Sales Associate skilled in leading teams to achieve sales targets through high productivity and task efficiency.
- Specialize in customer relationship management, strategic sales planning, and team motivation.
- Excel at communication, problem-solving, and adaptability, leveraging these soft skills to drive success and enhance team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Manager (Deputy Manager-2)
ICICI BANK
New Delhi
06.2024 - Current
- Analyzed data to identify trends in customer needs or operational processes.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
Relationship Manager (Deputy Manager-2)
ICICI BANK
New Delhi
11.2020 - 05.2024
- Maintaining the Existing Client Relationship and Identifying new Business Opportunities.
- Support the Bank's Strong Relationship Banking Culture through ongoing customer contact, quality customer service, and superior product knowledge.
- Building positive relationships with customers, assisting with generating new business, identifying opportunities for greater profits through understanding customer needs, and developing plans to address them.
- Had an experience of handling more than 10,000 Pan India Salaried and Self-Employed Customers till now.
- Achieved Monthly Targets of Cross Selling Assets, On Month on Month.
- Part of a new project providing services and cross-selling asset products, such as personal loan, home loan, and auto loan, to Pan India customers.
- Achieving targets with cross-selling of asset products for more than a crore month on month.
- I have handled a project single-handedly for the entire center, reaching out to Pan India customers to cross-sell personal loans, achieving the daily target of more than 20 lakhs.
Education
Post Graduation Diploma - Banking and Finance
ICICI Manipal Academy
Bangalore01.2021
Bachelor Of Commerce -
Patna University D.D.A
Patna04-2018
Senior Secondary School Certificate -
Disha Nucleus
Bhagalpur01.2015
Higher School Certificate -
Don Bosco Academy
Patna04-2012
Skills
- Retail Banking Operation
- Client Coordination
- Retail Banking Products
- Learning Agility
- Client Centricity
- Leadership
- Sales management
- Team Management
- Customer Satisfaction
Accomplishments
- Achieved Monthly Targets of Cross Selling Assets On Month on Month.
- Achieving Targets with cross selling of Assets Products for more than a crore on Month on Month.
- Handling a Project Single Handedly for the entire Centre reaching out to Pan India Customers to cross sell Personal Loan achieving the daily target of more than 20 Lakhs.
Projects
High Net Worth Customers Portfolio- NCA(2022)
- Part of Successful Project to handle Affluent Customers Portfolio who's turnover is more than 2 crores. Cross Selling Various Banking Products to Customers.
OMNI- (2022-2024)
- Part of a New Project Providing services and cross selling Asset Products such as Personal Loan, Home Loan and Auto Loan to Pan India Customers.
Certification
- IRDA Certified
- NISM Certified
Personal Information
- Date of Birth: 02/15/1995
- Marital Status: Married
References
- Bibaswan Das, Cluster Manager (CM2)- 8130104642
- Navneet Kumar, Unit Manger (MM1)- 8178360516
Timeline
Unit Manager (Deputy Manager-2)
ICICI BANK
06.2024 - Current
Relationship Manager (Deputy Manager-2)
ICICI BANK
11.2020 - 05.2024
Post Graduation Diploma - Banking and Finance
ICICI Manipal Academy
Bachelor Of Commerce -
Patna University D.D.A
Senior Secondary School Certificate -
Disha Nucleus
Higher School Certificate -
Don Bosco Academy
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