ROHIT RANA
Delhi
Summary
Dynamic and result oriented Travel Sales and Operations Manager with more than 4 years of progressive experience in managing end-to-end travel services, driving sales growth, and ensuring exceptional client satisfaction. Proficient in crafting customized and group tour packages, optimizing operational efficiency, and leading high-performing teams. Adapt a fostering strong vendor relationships and delivering seamless travel experiences.
Overview
8
8
years of professional experience
Work History
Senior Executive Sales and Operations
Dook Travels Pvt. Ltd.
03.2025 - Current
- Spearheaded a high-performing sales, delivering consistent revenue growth.
- Delivered exceptional customer service, resolving client concerns promptly and maintaining client satisfaction.
- Designed and Implemented customized travel packages and fixed departures for international destinations.
- Covered CIS & Asian countries in sales i.e Azerbaijan, Kazakhstan, Georgia and Armenia.
- Managing Flight bookings and Hotel bookings for guests.
- Negotiated rates with corporate clients and travel agents, strengthening relationships and securing repeat business.
Travel Sales and Operations Executive
Trek Adventure
10.2023 - 02.2025
- Designed and Implemented customized travel packages for domestic and international destinations.
- Built and maintained strategic relationships with vendors, securing cost-effective partnerships that reduce operational costs.
- Organized and managed large-scale group tours, ensuring seamless logistics and high-quality travel experience.
- Coordinating all aspect of trips, including transportation, accommodation, and activities for ensuring seamless execution.
- Organized study tours for Ministry of cultural and Ministry of Information and Broadcasting for group of 120 people each.
- Negotiated rates with corporate clients and travel agents, strengthening relationships and securing repeat business.
- Oversaw daily operations of reservations department, streamlining processes for improved efficiency and accuracy.
- Managed booking inquiries via telephone, email, and in-person, delivering exceptional customer service to enhance guest satisfaction.
- Updated and maintained accurate records of all reservations, including special requests and payment details.
Travel Consultant
Voyagers Beat
09.2019 - 01.2021
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Reservations Manager
Fairvacanze Inns & Suites
10.2017 - 06.2018
- Negotiated rates with corporate clients and travel agents, strengthening relationships and securing repeat business.
- Oversaw daily operations of reservations department, streamlining processes for improved efficiency and accuracy.
- Managed booking inquiries via telephone, email, and in-person, delivering exceptional customer service to enhance guest satisfaction.
- Updated and maintained accurate records of all reservations, including special requests and payment details.
- Monitored online reviews and feedback, responding promptly to address concerns and improve service quality.
Industrial Training
Habitat World
04.2017 - 06.2017
- Guest Registration and assigning Rooms.
- Assists in pre-registration and blocking of rooms for reservation. Developed excellent working knowledge of industry trends and improvements in processes.
- Escort guests and their luggage to their specific rooms
Education
Bachelor - Hotel and Tourism Management
Deenbandhu Chhotu Ram University
Sonipat, HR01.2017
Skills
- Public Relations
- Hospitality
- Project Management
- Leadership
- Team Work
- Effective Communication
- Critical Thinking
Personal Information
- Date of Birth: 07/08/96
- Nationality: Indian
Timeline
Senior Executive Sales and Operations
Dook Travels Pvt. Ltd.
03.2025 - Current
Travel Sales and Operations Executive
Trek Adventure
10.2023 - 02.2025
Travel Consultant
Voyagers Beat
09.2019 - 01.2021
Reservations Manager
Fairvacanze Inns & Suites
10.2017 - 06.2018
Industrial Training
Habitat World
04.2017 - 06.2017
Bachelor - Hotel and Tourism Management
Deenbandhu Chhotu Ram University
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