Rohit Ray
Back Office Executive
Kolad,West Bengal
Summary
Responsible Back Office Executive dedicated to maximizing employee efficiency of and stimulating company growth through proactive effort, excellent time management and coordination skills. Offering excellent communication, planning and prioritization skills demonstrated through 13 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking. Leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
22
22
years of post-secondary education
3
3
Languages
Work History
Back Office Executive
Times Global Broadcasting Co. Ltd.
Kolkata
09.2015 - Current
- Take Care of Back office of entire East Region to support sales team of Distribution department.
- Maintained complete inventory details of East Region. Manage Stock of IRD, Remote, AV Cable & accessories & arrange equal distribution in each part of East Region. (WB, B&J, CG, OD & NE)
- Process New sale or renewal agreement in MQS. Timely process all collection entry in MQS. Process issued inventory in MQA as well
- Take Care of Subscription & Carriage deal of MSOs. Preparing SOA of all big MSOs who has Carriage deal with Times Television Network (TTN).
- Prepare statewide monthly collection projection of East Region.
- Submission of monthly MSR to HO on time. After successful submission of monthly MSR have to share monthly invoice with all 150 customer of East.
- Prepare weekly mapping & GIR & share the same with team
- Developed and updated calendars to schedule team and customer meetings.
- Supervised Local Field staff to guide overall strategic direction.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Coordinated with finance departments and vendors for timely processing of Carriage payment.
- Produced regular SOA, Collection reports for review by sales team..
- Trained new employees on customer service, Subscription handling and organizing strategies.
- Designed and implemented office policies and enforced standards.
Consultant
National Geography Channel
Kolkata
04.2014 - 09.2015
- Responsible for swapping of MPEG2 boxes with MPEG 4 of 200 customers of East within 3 month of time.
- Collaborated with teams to define, strategize and implement marketing strategies.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Analyzed problematic areas to provide recommendations and solutions.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information into database system.
- Frequently inspection of Inventory to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Hardware Network Engineer
Inforace Solutions Pvt. Ltd.
Kolkata
10.2012 - 03.2014
- Posted in ABP Ananda Office for one month as Computer Support Assistant
- Posted in VFS Global (American Visa office) Jasmine Tower for 2 month as IT engineer for updating of there computer system and networking.
- Posted in Vodafone (Constantia Building) for 1 month as IT Engineer.
- Posted in STAR TV for 10 month as IT Engineer to support & resolve the system or network related issue of 160 staff.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Monitored company inventory to keep stock levels and databases updated.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
Customer Service Associate
Tatwa BPO
Kolkata
05.2011 - 02.2012
- Developed and actualized customer service initiatives to decrease wait times.
- On an average receives 220 call on daily basis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with team members to achieve target results.
- Onboarded new temps by entering employee information into systems.
- Participated in team-building activities to enhance working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Hardware Network Engineer
The Techno Solutions
Kolkata, West Bengal
08.2009 - 03.2011
- Initiated and managed network test facilities to verify network hardness and resilience.
- Visit around 4-5 customers (Home or Office) on daily basis and resolve there issues.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Recommended network security standards and upgrades to management.
- Assisted with implementation and support of network monitoring tools.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Applied tier-isolation best practices to support multi-tier architectures.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Troubleshot complex multi-vendor network service provider issues
- Assisted with implementation and support of network monitoring tools
- Integrated data, voice and video networks for use in multi-site installations
- Managed, tracked and coordinated problem resolution and escalation processes
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
Education
High School Diploma -
Garden Reach Kesoram Cotton Mill Higher Secondary
Kolkata 04.2005 - 05.2022
B. Com - Commerce
Calcutta University
Kolkata 08.2006 - 08.2009
Basic Electronics And Hardware Networking (A+ & N+ - Computer Engineering & Computer Networking
Brainware Computer Academy
Kolkata 07.2007 - 02.2009
Skills
Credit and collections
Office management
Records management
Scheduling and calendar management
Employee timesheet processing
Presentation design
Documentation and control
Workflow planning
Customer and client relations
Customer relations and communications
Meeting minutes
Scheduling
Report Development
Report analysis
Hobbies
Playing Cricket or Football
Travelling
Timeline
Back Office Executive
Times Global Broadcasting Co. Ltd.
09.2015 - Current
Consultant
National Geography Channel
04.2014 - 09.2015
Hardware Network Engineer
Inforace Solutions Pvt. Ltd.
10.2012 - 03.2014
Customer Service Associate
Tatwa BPO
05.2011 - 02.2012
Hardware Network Engineer
The Techno Solutions
08.2009 - 03.2011
Basic Electronics And Hardware Networking (A+ & N+ - Computer Engineering & Computer Networking
Brainware Computer Academy
07.2007 - 02.2009
B. Com - Commerce
Calcutta University
08.2006 - 08.2009
High School Diploma -
Garden Reach Kesoram Cotton Mill Higher Secondary
04.2005 - 05.2022