Rohit Rombade
Thane
Summary
Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
5
5
years of professional experience
Work History
Coordinator CS Export Documentation
Hapag-Lloyd
Thane
12.2019 - Current
- As an Inputter: Creating Bill of Ladings as per the customer's instructions Ensuring the created Bill of ladings complies with all rules and regulations defined in the Customer/country specifications
- Updating revenues as per the Shipping instructions, country and regional requirements
- Handling the activities in the basis of Urgent & FIFO and Maintaining productivity, accuracy and TAT
- Reviewed Shipment departure and invoices to ensure accuracy of information prior to shipment
- Checking demurrage and detention of the shipment
- Coordinating with Area Team and Customers
- As a Query Resolver: Resolving the query raised to the customer and Maintaining TAT
- As a Auditor: Auditing the Bill of lading manifested by the newly joined users and Maintaining TAT
- As a IMO DG Cod: Checking UN No., Class Group, Flash Point, Package Group, ETC
- Ensuring all HAZ Details are updated in IMO DG
- As a Mentor and monitoring: Mentoring new employee and give training of process
- Give Refresher of the process and topics
- Monitoring input queue and complete the task within TAT.
Education
Skills
- Decision-making ability
- Quick Learner
- Team Work
- Dedicated and Smart working
- Expert Documentation Knowledge
Personal Information
- Date of Birth: 10/27/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Playing Cricket
- Playing PC Games
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Rohit Rombade.
Place:Thane
Date:
Timeline
Coordinator CS Export Documentation
Hapag-Lloyd
12.2019 - Current
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