ROHIT SHARMA
New Delhi
Summary
- Experienced Network Engineer L2 with a proven track record of designing, implementing, and troubleshooting complex network infrastructures.
- Skilled in configuring and maintaining routers and other network devices.
- Proficient in network monitoring, performance optimization.
- Adept at collaborating with cross-functional teams to ensure seamless operation of networks. Exceptional problem-solving abilities and strong communication skills.
- Looking to utilize my expertise to contribute to the success of a dynamic organization.
Overview
8
8
years of professional experience
Work History
Network Engineer L2 - Optics (NPT & OTN)
Bharti-Airtel Ltd.
Gurgaon
03.2022 - Current
- Currently working in Bharti-Airtel Problem management team for Network media repeated faults Cases.
- Proficient in Configuration in NPT - creating and rerouting of E2E path and tunnels.
- Proficient in OTN - checking and tracing fiber cuts and span losses for Huawei, Nokia and Ciena ODU.
- Proficient in creating and migration of E2E ODU services.
- Proficient in service level monitoring in CEN, CIENA.
- Worked on mostly all medias involved in Bharti-Airtel Network.
- Experienced in all L1 observation and troubleshooting on MPLS, ISP and Medias.
- Solve Network failure, maintenance and configuration issues.
- NMS and Cygnet for media observations and login RF devices.
- Collaborated with cross-functional teams to plan and execute network capacity upgrades and expansion projects.
- Executed network audits and performance tests on a regular basis to identify and address potential network issues proactively.
- Provided technical support and guidance to junior engineers in understanding and troubleshooting optics-related network challenges.
- Implemented and maintained network design, installation, and configuration for NPT and OTN technologies to optimize data transmission efficiency.
CRM Advisor
Concentrix Daksh India Pvt. Ltd.
Gurugram
09.2017 - 01.2018
- Business Associate for Amazon UK process.
- Responsible for audits of regular and demoter cases so as to improve the performance of the team.
- Developed and implemented CRM strategies to drive customer engagement and retention.
- Analyzed customer data to identify trends and opportunities for personalized marketing campaigns.
- Worked closely with sales and marketing teams to integrate CRM system into daily operations.
- Conducted regular assessments of CRM system performance and made recommendations for improvement.
Business Operation Associate
Accenture Solutions PVT LTD
Gurugram
07.2016 - 04.2017
- Prepared detailed reports and presentations for senior management to measure KPIs and track performance metrics
- Developed and implemented operational processes to improve efficiency and streamline workflows across departments
- Dealing with worldwide users of Google Play Store and the user of Google Products (Nexus, Pixel, Chromebooks).
- Ensuring real time support in a team for customer interactions.
- Preparing and exploring ideas to cope up with the issues related to Google products.
- Responsible for audits of regular and demoter cases so as to improve the performance of the team.
Education
B.Tech (CSE) - Computer Engineering
Rajasthan Technical University, Kota
06-2015
12th -
Vandana International School, Dwarka Sec 10 CBSE Board
10th -
New Era Public School, Mayapuri CBSE Board
Skills
- Performance Improvement
- Technical Troubleshooting
- Risk Assessment
- Organizational Skills
- Project Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking
- Effective Communication
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Technical skills
- NPT
- DNC (Drop & Connect)
- OTN
- Cygnet
- MS Office
Timeline
Network Engineer L2 - Optics (NPT & OTN)
Bharti-Airtel Ltd.
03.2022 - Current
CRM Advisor
Concentrix Daksh India Pvt. Ltd.
09.2017 - 01.2018
Business Operation Associate
Accenture Solutions PVT LTD
07.2016 - 04.2017
B.Tech (CSE) - Computer Engineering
Rajasthan Technical University, Kota
12th -
Vandana International School, Dwarka Sec 10 CBSE Board
10th -
New Era Public School, Mayapuri CBSE Board
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