Rohit Sharma

Working as a Quality Analyst, ensuring process accuracy through monitoring and evaluating call quality. Provide feedback and coaching to enhance compliance, team performance, and customer satisfaction.

• Supported backend operations with the Air department, including booking flights, fixing schedule changes, rebooking, and cancellations..

• Assisted crew members with air travel arrangements, including bookings, itinerary changes, cancellations, and transfers.

• Handled guest queries regarding hotel bookings and flight-related concerns, ensuring timely resolution and customer satisfaction.

Worked at Go-MMT Head Office, managing social media escalations across Twitter, Facebook, Instagram, Play Store, and emails, delivering end-to-end solutions to ensure guest satisfaction

• Handled inbound calls for domestic flights, assisting customers with schedule changes, modifications, ticketing, and related queries.