Rohit Sharma
Power BI Developer
Mohali,PB
Summary
Dynamic Associate Process Manager at Eclerx Services Pvt. Ltd. with expertise in Power BI and data analysis. Proven track record in enhancing report usability, boosting user engagement by 60%. Skilled in stakeholder communication and team management, driving productivity and quality improvements through effective coaching and data-driven insights. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Associate Process Manager
Eclerx Services Pvt. Ltd.
Chandigarh
05.2021 - Current
- Reporting: Analyzing agent data and creating performance reports, as well as developing client-specific reports and presentations, utilizing Power BI.
- Team handling: Facilitating team members in the completion of weekly statistics, maintaining high quality, and providing them with the requisite information.
- Analyzed extensive data sets to forecast improvement projections.
- Experienced in Power Query, Power Pivot, Power Map and DAX Functions.
- Published reports to Power BI Service, implemented Row -Level Security (RLS) for secure access.
- Developed interactive Power BI report to track the life cycle of a product, detailing its progression through various phases.
- Utilized Power Automate to send daily email alerts to users following data refresh from Power BI Service, ensuring timely communication post-report updates.
- Performed data entry operations to update customer response database.
- Promoted change through positive reinforcement, benefit demonstrations, and interactive methods.
- Delegated tasks and established deadlines for team efficiency.
- Identified training needs and provided coaching to enhance skills.
- Managed production processes and addressed deviations to ensure quality outcomes.
- Facilitated weekly feedback reporting and communicated transparently with stakeholders.
Senior Quality Analyst
Eclerx Services Pvt. Ltd.
Chandigarh
04.2017 - 04.2021
- Analyze the NPS & establish ACPT to facilitate enhancements in customer experience.
- Engaged with clients to gather requirements during calibration calls and enhanced report usability by implementing interactive visualizations.
- Gauging accuracy of quality analyst on quality behavior's/ guidelines.
- Handling all client dispute and sharing feedbacks.
- Produced and regularly updated daily, weekly, and fiscal reports as per the directives of clients.
- Crafted and automated interactive reports using Power BI Desktop that led to a 60%increase in user engagement for strategic business units and increased departmental productivity by 40%.
- Used DAX expressions to create calculated columns and measures, including logical, aggregate, and time intelligence functions, improving report generation efficiency by 50% and supporting strategic operations.
- Crafted interactive and highly informative Power BI reports including bookmarks, page navigations, drill downs, drill through, buttons, dynamic tiles,and page tool tips.
- Published reports to Power BI Service, implemented Row -Level Security (RLS) for secure access.
- Developed interactive Power BI report to track the life cycle of a product, detailing its progression through various phases.
- Utilized Power Automate to send daily email alerts to users following data refresh from Power BI Service, ensuring timely communication post-report updates.
Business Intelligence Analyst
Eclerx services Pvt. Ltd.
Chandigarh
01.2015 - 03.2017
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insight into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collected data from wide-ranging sources.
- Correlating quality behavior with other KPIs.
- Handling vendor management escalation process (corporate v/s Regular). Responsible for Identifying valid invalid escalation and analyze correct steps taken to close escalation.
- Handle client huddles on weekly/ Monthly basis.
- Framework creation for capturing data accurately and consistently.
- Frame work automation, suggestions on adding different combinations of validation to reduce manual efforts.
- Case study analysis and reporting. Supporting teas in multiple and different case studies.
- Handled quantities of business intelligence data, personally managing as much as 200
Analyst
Concentrix Daksh Services Pvt. Ltd.
Chandigarh
01.2014 - 12.2014
- Routing emails to airports staff based on customer's travel history to check for missing luggage.
- Taking follow ups on missing baggage and share TAT with customer's.
- Routing emails to claim settlement department for theft/ Item lost.
- Maintained friendly, positive attitude when dealing with distressed passengers over calls.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Handling 100+ emails on daily basis.
Education
Matriculation - All Subjects
Shri Ram Ashram Sr.Sec. School
AmritsarHigh School Diploma -
Balmokand Khatri Sr. Sec. School
AmritsarBachelors of Computer Applications - Computer Engineering
Hindu Sabha Collage
AmritsarSkills
- Power BI and data analysis
- DAX functions and visualization
- Stakeholder communication
- Team management
- Time management
Languages
English
Hindi
Punjabi
Hobbies and Interests
Listening to Music
Trekking
Playing Cricket
Software
- Power BI
- MS - Office
Accomplishments
Received multiple Client Appreciation
Timeline
Associate Process Manager
Eclerx Services Pvt. Ltd.
05.2021 - Current
Senior Quality Analyst
Eclerx Services Pvt. Ltd.
04.2017 - 04.2021
Business Intelligence Analyst
Eclerx services Pvt. Ltd.
01.2015 - 03.2017
Analyst
Concentrix Daksh Services Pvt. Ltd.
01.2014 - 12.2014
Matriculation - All Subjects
Shri Ram Ashram Sr.Sec. School
High School Diploma -
Balmokand Khatri Sr. Sec. School
Bachelors of Computer Applications - Computer Engineering
Hindu Sabha Collage