Rohit Sharma
Gwalior
Summary
Technical Support Expert with a strong history at Stellar, recognized for enhancing customer satisfaction and driving sales growth. Skilled in CRM systems and data analysis, adept at resolving complex issues efficiently. Dedicated to providing exceptional service and building client trust for positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TSE
Stellar
10.2024 - Current
- Technical Assistance: Resolve customer queries related to Stellar software products.
- Multi-Channel Support: Provide assistance through voice, chat, email, and web interactions.
- Customer Satisfaction: Ensure high-quality service and maintain positive customer feedback.
- Sales Contribution: Achieve sales targets for designated products.
- Quality Compliance: Meet benchmarks set by the Quality Department.
TSE
Teleperformance
03.2022 - 10.2024
- Technical Issue Resolution: Own, investigate, and solve customer technical problems efficiently.
- Customer Engagement: Provide high-quality service to Microsoft customers, ensuring satisfaction and trust.
- Collaboration: Work with cross-functional teams to resolve complex technical challenges.
Education
MBA - Information Technology
Greater Noida Institute Of Technology
Greater Noida06-2021
BCA - Computer Applications Development
GLA University
Mathura06-2019
Skills
- CRM and ticketing systems
- Time management
- Microsoft Office Suite
- Data analysis
- Data visualization
Disclaimer
I hereby declare that information given above is correct and true.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 11/26/97
- Gender: Male
- Nationality: India
- Marital Status: Married
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Certification
Data Analytics
Timeline
TSE
Stellar
10.2024 - Current
TSE
Teleperformance
03.2022 - 10.2024
MBA - Information Technology
Greater Noida Institute Of Technology
BCA - Computer Applications Development
GLA University