Rohit Shaw
Product & Process trainer
Kolkata
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Concentrix
7 2016 - 7 2018
- Jio Process
Trainer
Concentrix
07.2018 - 11.2019
- Major areas involved in handling corporate employees account
- Training new hired trainees on Prepaid, Postpaid and corporate account
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Gained extensive knowledge in data entry, analysis and reporting.
Senior Trainer
Teleperformance
11.2019 - 12.2020
- Flipkart - E-commerce industry.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Enhanced team performance through the implementation of targeted skill development workshops.
- Worked with vendors to customize courseware to accommodate business needs.
Senior Trainer
Reliance AJIO
12.2020 - 05.2023
- AJIO - E-commerce business
- Handled both B2B and B2C business
- Handled the returns and cancellation, payments, billing concerns, technical challenges, refund request raised by the retailers and customer
- Built and maintained professional relationships with vendors and suppliers.
- Training new hired FTEs on the product and process
- Enhanced team performance through the implementation of targeted skill development workshops.
Senior Trainer
Reliance Jio
05.2023 - Current
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Evaluated training needs to improve training quality.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Handled voice and non-voice line of business.
Education
B Com - Accountancy
Barrackpore Rastraguru Surendranath College
Barrackpore 04.2001 - 04.2012
Skills
Strong leadership and problem analysis skills proven under high pressure environment
Flexibility and adaptability
Teamwork and Collaboration
Problem-Solving
Training and mentoring
Organizational Skills
Virtual Training
Coaching and Development
Clear Communication
Team Exercises
Personal Information
- Date of Birth: 09/20/91
- Nationality: Indian
- Marital Status: Married
Mobile
9038539296, 7003729962
Timeline
Senior Trainer
Reliance Jio
05.2023 - Current
Senior Trainer
Reliance AJIO
12.2020 - 05.2023
Senior Trainer
Teleperformance
11.2019 - 12.2020
Trainer
Concentrix
07.2018 - 11.2019
B Com - Accountancy
Barrackpore Rastraguru Surendranath College
04.2001 - 04.2012
Senior Associate
Concentrix
7 2016 - 7 2018