Rohit Shete
Pune
Summary
Adept at conversations in UK based Customer sales(Team retentions and Customer Service)
Overview
3
3
years of professional experience
Work History
Executive Customer Representative
Capita (Ventura India Pvt Ltd)
06.2023 - Current
- (O2 Telefonica UK experience with Sales and upgrading Sim and phone 12/24/36 months contracts and cross selling additional contracts to existing customers.)
- Maximized revenue growth by identifying potential upsell opportunities during client interactions.
- Continuously assessed customer feedback, using insights to inform strategic decisions for organization's ongoing growth and development.
- Mentored junior staff members in providing excellent customer care, leading to increased efficiency and team cohesion.
Executive
Tech Mahindra LTD
11.2021 - 05.2023
- (Three UK Hutchison 3G experience with Sales and upgrading Sim and phone 12/24 contracts and cross selling additional contracts to existing customer's. Retaining customers who are cancelling contracts. )
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Subject Matter Expert
Aegis Customer Support Services Private Limited
01.2021 - 11.2021
- Mentored junior team members, contributing to their professional growth and development.
- Addressed escalation calls and Provided floor support.
Education
B.Tech Industrial Enginerring -
VIT Pune
Pune 04.2001 -
Skills
Exceptional communication
Hobbies And Interests
- Watching Anime
- Reading Manhwa/Manga
- Cooking
Timeline
Executive Customer Representative
Capita (Ventura India Pvt Ltd)
06.2023 - Current
Executive
Tech Mahindra LTD
11.2021 - 05.2023
Subject Matter Expert
Aegis Customer Support Services Private Limited
01.2021 - 11.2021
B.Tech Industrial Enginerring -
VIT Pune
04.2001 -
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