Shashikant Kapse
Pune
Summary
Accomplished Customer Service Specialist with a proven track record at Capita Ventura India Pvt Limited, excelling in enhancing operational processes and customer satisfaction. Spearheaded initiatives as a Process Lead, driving sales growth and recognized as the Top Sales Performer. Skilled in MS Office and teamwork, adept at implementing innovative solutions and achieving top 10% in issue resolution at Vodafone India.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Capita Ventura India Pvt Limited
Pune
08.2023 - Current
- Dynamic and dedicated Customer Service Specialist with extensive experience in the telecommunications industry in the UK
- Proven track record in managing both customer service and sales functions, with a strong emphasis on delivering exceptional client experiences and driving business growth
- Recently appointed as a Process Lead, In my role as Process Lead for a brief but impactful period, I was tasked with spearheading initiatives to streamline and enhance operational processes
- Adept at leading teams, implementing effective strategies, and enhancing customer satisfaction through innovative solutions and empathetic communication
- Recognized as the Top Sales Performer for August, I excelled in driving sales and achieving outstanding results
Vodafone India Private limited
03.2021 - 07.2023
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
- Scored in top 10% of employees in successful resolution of issues
- Managed wide variety of customer service and administrative tasks to resolve customer issues
- Offer support to fellow chat agents with product information, procedures and verbiage
- Handle and carefully respond to all customer inquiries with accuracy and efficiency
Travel Executive
Master Tours Organiser Pvt Ltd
Pune
06.2019 - 04.2020
- Handled refunds, cancellations, and modifications to itineraries professionally.
- Resolved customer complaints and issues, ensuring a
positive customer experience. - Maintained accurate records of bookings, payments,
and customer interactions. - Collaborated with airlines, hotels, and other service
providers to ensure seamless travel arrangements for
customers.
Claims Analyst
Wipro Pvt Ltd, Gurugram
Gurugram
03.2018 - 02.2019
- Processing Claims for UK and US clients and Solving their queries related to Health insurance.
- Handling Advance Healthcare receipts for AT&T clients.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Refer unresolved customer grievances to designated departments for further investigation.
- Provided guidance to customers regarding their rights and obligations under policy terms.
Education
BCCA -
Tirpude Institute of Mgt Education
Nagpur07.2017
H.S.C -
Rashtriya Military School Belgaum
Belgaum07.2014
S.S.C -
Rashtriya Military School Belgaum
Belgaum03.2012
Skills
- MS Office
- Presentation Skills
- Verbal Communication
- Written Communication
- Analytical skills
- Quantitative Skills
- Problem Solving Skills
- Teamwork
- Collaboration
- Learning Agility
- Hard Work
- Flexibility
- Adaptability
- Creativity
- Positive Attitude
Accomplishments
- Best performer for continuous 3 months
- Debate Championship winner
- Winner in Sports - Boxing, Badminton
- Attended NCC A, B, C Camp as group Commander
Extracurricular Activities
Committee Member of Event Department at Tirpude Institute of Mgt Education, Nagpur Sports - Boxing, Chess and Badminton Participated in Swimming competition held by Maharashtra inter college swimming championship, Nagpur.
Disclaimer
I hereby declare that above written particulars are true to the best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 01/13/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Service Specialist
Capita Ventura India Pvt Limited
08.2023 - Current
Vodafone India Private limited
03.2021 - 07.2023
Travel Executive
Master Tours Organiser Pvt Ltd
06.2019 - 04.2020
Claims Analyst
Wipro Pvt Ltd, Gurugram
03.2018 - 02.2019
BCCA -
Tirpude Institute of Mgt Education
H.S.C -
Rashtriya Military School Belgaum
S.S.C -
Rashtriya Military School Belgaum
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