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Technical Support Engineer with 6 + years of experience helping clients maintain smooth operations. Expertise on MS Office 365 Teams and Skype and Support of various critical business applications with Installation, Configuring, Deploying, Troubleshooting, Administration and Maintenance. Drives exceptional Client satisfaction and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy.


I am a dedicated professional with a passion for enhancing customer experiences. Skilled in data analytics, quality assurance, and operations management. Committed to continuous improvement and resolving issues effectively. Currently pursuing Bachelor of Business Management and Data Analytics certifications. Aiming to excel in customer service and contribute to quality enhancement initiatives.

Adept Sr. Technical Engineer with a proven track record at Advanced Wireless Concepts, I excel in streamlining operations and enhancing team productivity through expert problem-solving and effective mentorship. Skilled in IT infrastructure and customer support, I significantly improve customer satisfaction and operational efficiency.
Senior Technical Engineer with deep expertise in systems architecture, software development, and network management. Known for strong focus on team collaboration and achieving results, with ability to adapt to changing project needs. Skilled in troubleshooting, project management, and optimizing technology solutions. Reliable and solution-oriented with keen eye for detail and methodical approach to problem-solving.

Cheerful Inbound Customer Service Agent providing high quality service to callers, working to address and meet all needs. Adept at following communication scripts to properly handle various needs.

Rohit Shingade

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Concentrix Services Pvt Ltd

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SS Ajmera High School
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Sr Technical Support

SS Ajmera High School

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