Hi, I’m
Rohit Shingade
Sr Technical Support
Pune
Summary
At Concentrix Services Pvt Ltd, I excelled as a Sr Technical Support, significantly improving customer satisfaction by resolving complex technical issues and training technicians on best practices. Expert in data recovery and customer service, my approach reduced client downtime and enhanced team efficiency.
Overview
5
years of professional experience
1
Certification
4
Languages
Work History
Concentrix Services Pvt Ltd
Sr Technical Support
05.2019 - 08.2024
Job overview
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Education
SS Ajmera High SchoolPimpri
HSC from Accounting And Finance
03.2011
Skills
Data recovery
Additional Information
I like to play football, cricket, visit new places, make new friends, listening music.
Certification
Tally ERP
Timeline
Tally ERP
11-2024
Sr Technical Support
Concentrix Services Pvt Ltd
05.2019 - 08.2024
SS Ajmera High School
HSC from Accounting And Finance
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