Singing
Bhavna Ramesh
Sr Customer Service
Hyderabad,telangala
Summary
I am a dedicated professional with a passion for enhancing customer experiences. Skilled in data analytics, quality assurance, and operations management. Committed to continuous improvement and resolving issues effectively. Currently pursuing Bachelor of Business Management and Data Analytics certifications. Aiming to excel in customer service and contribute to quality enhancement initiatives.
Overview
12
12
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Sr Technical Support
Tech Mahindra
Hyderabad
10.2024 - 04.2025
- I am committed to understanding and addressing customer needs with a positive and proactive attitude. I take pride in creating solutions that not only resolve issues but also enhance the overall customer experience. My ability to remain calm under pressure and handle difficult situations with tact has been instrumental in maintaining high levels of customer satisfaction.
Sr Customer Service
Amazon
Hyderabad
09.2022 - 07.2024
- No summary provided
Sr. Quality Analyst
Sutherland Global Services
Hyderabad
08.2015 - 05.2017
- Helped develop new processes for employee evaluation which resulted in a marked performance improvement and a significant development in the teams overall quality scores. Worked directly with the Service delivery Managers and Client to achieve results within the project. Played a key role in the improvement of the project in terms of reducing Accounts Receivables, resolving global issues, collection as well as Quality. Researched and updated all required modules that had in return helped the team achieve its targets making work to be simpler. Training and providing timely feedback to the team was also one of my major responsibilities. Cleared SCRCS++ exam as well as the panel presentation in the first attempt. Promoted as Lead Quality purely based on my performance and caliber.
Sr. Associate
Inventurus Knowledge solutions
Hyderabad
06.2013 - 05.2015
- Joined the organization as a fresher and was a part of a team along with experienced employees. Successful in resolving global issues within the project supported. Consistently met targets throughout the tenure with the organization. Awarded with Golden warrior twice during this period for support.
Education
Class XII -
CBSE
Maharashtra01-2009
Class X -
Andhra Pradesh
Hyderabad01-2007
Skills
data analytics
data management
accounts receivables
quality assurance
customer service
quality audit
call monitoring
Certification
Perusing Bachelor of Business Management, (Distance)
Interests
Singing
Trained and passionate singer with lifelong experience starting from early childhood.
Timeline
Sr Technical Support
Tech Mahindra
10.2024 - 04.2025
Sr Customer Service
Amazon
09.2022 - 07.2024
Sr. Quality Analyst
Sutherland Global Services
08.2015 - 05.2017
Sr. Associate
Inventurus Knowledge solutions
06.2013 - 05.2015
Class XII -
CBSE
Class X -
Andhra Pradesh