Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lavish Malhotra

Pune

Summary

Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

6
6
years of professional experience

Work History

Sr. Associate Technical Support

Tech Mahindra
Pune
11.2023 - Current
  • Provided direction and guidance to junior associates on complex tasks.
  • Interpreted business requirements into technical specifications for system development initiatives.
  • Led meetings with clients to discuss project objectives, timelines, and deliverables.
  • Monitored performance metrics to assess effectiveness of operational processes.

Senior Executive - E-commerce Product Managment

Capita PVT LTD
Pune
07.2021 - 08.2023
  • Led startup and creation of operational procedures and workflow planning.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.

Customer Relations Advisor

Tech Mahindra
Pune
06.2018 - 11.2020
  • Conducted research on customer issues and provided resolutions.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Created reports detailing customer satisfaction levels.
  • Monitored customer accounts for potential problems or areas of improvement.

Education

HSC - Science

Shri Mahalsakant Junior Collage
Pune
02-2012

Maharashtra State Board of Technical Education
Pune

Skills

  • Timeline estimates
  • Performance monitoring
  • Team Supervision
  • Complaint Management
  • Data Analytics
  • Data Entry
  • Production Support
  • Customer Relationship Management (CRM)

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2

Timeline

Sr. Associate Technical Support

Tech Mahindra
11.2023 - Current

Senior Executive - E-commerce Product Managment

Capita PVT LTD
07.2021 - 08.2023

Customer Relations Advisor

Tech Mahindra
06.2018 - 11.2020

HSC - Science

Shri Mahalsakant Junior Collage

Maharashtra State Board of Technical Education

Similar Profiles

CREATE PROFILE
Lavish Malhotra