ROHIT SINGH

• Developed comprehensive documentation for clients, facilitating smooth transitions in handling their cloud environments.
• Maintained up-to-date knowledge on industry trends, contributing to the continuous improvement of cloud services offered.
• Participated in after-hours on-call support rotations, ensuring round-the-clock availability for critical incidents resolution.
• Improved application performance by identifying bottlenecks and implementing appropriate solutions.
• Created custom scripts to automate repetitive tasks, increasing efficiency within the team.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Used metrics to monitor application and infrastructure performance.
• Assisted in the evaluation of emerging technologies, determining their potential benefits to company operations.

Work Experience:-

I began my journey at CSS Corp as a fresher and have since spent 4.8 years at Movate (formerly CSS CORP), where I've served as a Senior Network Security Engineer - Specialist in the Palo Alto Networks project, specializing in Platinum Support as a Tier 3 Engineer.

Current Job responsibilities:

• Delivered remote assistance to customers through phone calls, e-mails, and online platforms, remote sessions.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Effectively resolved customer issues by taking responsibility and providing timely solutions within SLA.
• Reporting bugs with detailed analysis in Jira to Engineering by analyzing logs, and identifying anomalies. Implemented, tested, validated, and maintained networking devices for various issues through lab replication.
• Root access to the Linux Shell of the firewall to resolve complex issues for troubleshooting and debugging.
• Supporting PAN Sales Engineers, Professional Services, and Resident Engineers to carry out smooth POC and deployment and taking internal escalation calls.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Kept project leaders regularly updated with progress, maintaining open, productive communication.