Rohit Singh
Hyderabad
Summary
Senior Process Executive with experience in US Mortgage Banking operations at Cognizant. Maintained 98% quality accuracy while handling high-volume workloads including 50-60 client chats per day via Cognigy tool. Strong analytical, communication, and problem-solving skills with focus on operational excellence.
Overview
4
4
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
05.2024 - Current
- Handling end-to-end US mortgage loan file review and validation.
- Reviewing W2, paystubs, tax returns, bank statements, and credit reports.
- Performing income calculations and verifying borrower financial details.
- Ensuring adherence to US mortgage compliance guidelines.
- Achieved and maintained 98% quality score in internal audits.
- Handled 50-60 client chats per day using Cognigy platform.
- Resolved borrower queries and coordinated with internal teams for issue resolution.
- Contributed to process improvement initiatives.
Process Executive
Accenture Solutions Pvt Ltd
02.2022 - 04.2024
- Managed operational workflows with high accuracy standards.
- Investigated and resolved complex cases and escalations.
- Conducted audits to reduce error rates.
- Collaborated with cross-functional teams for service improvement.
- Supported training and onboarding of new associates.
Education
Bachelor of Commerce (B.Com) -
Prof G Ram Reddy Centre for Distance Education
HyderabadIntermediate -
Telangana Open School Society
SSC -
Vigneshwara High School
Skills
- US Mortgage Loan Processing
- Document Review
- Compliance Checks
- Client Chat Support
- Cognigy Tool
- Quality Assurance (98%)
- Process Improvement
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Senior Process Executive
Cognizant Technology Solutions
05.2024 - Current
Process Executive
Accenture Solutions Pvt Ltd
02.2022 - 04.2024
Bachelor of Commerce (B.Com) -
Prof G Ram Reddy Centre for Distance Education
Intermediate -
Telangana Open School Society
SSC -
Vigneshwara High School