Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
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ROHIT SINGH KATHAIT

Sr. Analyst
Faridabad

Summary

Seasoned Senior Analyst with a strong background in fraud detection and anti-money laundering protocols at American Express - Accertify Inc. Proficient in leveraging advanced software tools and data analytics to monitor transactions, conduct risk assessments, and ensure compliance with regulatory guidelines. Demonstrated expertise in investigating suspicious activities, preparing detailed reports, and advising senior management on emerging trends and best practices. Previous experience as a Process Associate at Web Help India Pvt. Ltd., managing customer accounts and handling inbound calls for payments and refunds. Skilled in artificial intelligence utilization, statistical analysis, strategic thinking, and exceptional communication skills. Career goal is to advance anti-fraud initiatives through innovative solutions and strategic leadership.

Overview

7
7
years of professional experience
2020
2020
years of post-secondary education

Work History

Sr. Analyst

American Express - Accertify Inc
07.2023 - Current
  • Company Overview: Experienced Sr. Analyst at American Express - Accertify Inc, specializing in fraud detection and anti-money laundering protocols. Proficient in utilizing advanced software tools and data analytics to monitor transactions, conduct risk assessments, and ensure compliance with regulatory guidelines.
  • Monitoring and Surveillance: Continuously monitor transactions and account activities for suspicious patterns or anomalies that could indicate potential fraudulent activity
  • Risk Assessment: Conduct regular risk assessments to identify potential vulnerabilities in the company's systems, processes, and operations related to fraud and money laundering risks
  • Classify customers and transactions based on risk profiles and implement risk-based monitoring approaches
  • Customer Due Diligence (CDD) customer due diligence (CDD) procedures are followed, including the verification of identity and the assessment of customer risk profiles
  • Experienced Sr. Analyst at American Express - Accertify Inc, specializing in fraud detection and anti-money laundering protocols. Proficient in utilizing advanced software tools and data analytics to monitor transactions, conduct risk assessments, and ensure compliance with regulatory guidelines.

Process Associate

Webhelp India
07.2022 - 07.2023
  • Respond to customer questions, concerns, or complaints via phone, email, chat, or in-person in a timely and professional manner.
  • Investigate and resolve product or service issues, escalating complex cases to appropriate departments when necessary.
  • Strive to exceed customer expectations and ensure a positive experience, aiming for high customer satisfaction and retention rates.
  • Promote products or services based on customer needs and contribute to customer loyalty and retention strategies.

Process Associate

IGT Solutions Pvt. Ltd.
08.2018 - 11.2019
  • Initiate outbound calls to customers for flight reminders, schedule changes, booking confirmations, and promotional offers
  • Inform customers about KLM's new routes, travel packages, loyalty programs (Flying Blue), and special fare promotions.
  • Help customers with new flight reservations, ticket rebookings, upgrades, and additional services (e.g., seat selection, extra baggage).
  • Reach out to passengers regarding flight delays, cancellations, or rescheduling, and assist them with alternate arrangements.
  • Accurately record all interactions, customer preferences, and feedback in the customer relationship management system.
  • Adhere to IATA regulations, data privacy laws (GDPR), and KLM's internal policies during every customer interaction.

Education

B.com -

Delhi University

10+ 2 (12th Standard) - commerce

Central Board of Secondary Education

Skills

Performance monitoring

Interests

Snooker
Mixed Martial Arts
Pop culture
Podcasts
Standup Comedy

Personal Information

  • Date of Birth: 01/01/98
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Timeline

Sr. Analyst

American Express - Accertify Inc
07.2023 - Current

Process Associate

Webhelp India
07.2022 - 07.2023

Process Associate

IGT Solutions Pvt. Ltd.
08.2018 - 11.2019

10+ 2 (12th Standard) - commerce

Central Board of Secondary Education

B.com -

Delhi University

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