Jira
ROHIT SINGH SHEKHAWAT
Cloud Solution Engineer
Jaipur,RJ
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated IT support professional with extensive hands-on experience in Microsoft 365, Azure, AWS, and hosting control panels. Adept at delivering exceptional end-user support, maintaining IT infrastructure, and ensuring system security and compliance. Passionate about leveraging technical expertise to contribute to a Managed Services team.
Overview
6
6
years of professional experience
4
4
Certificates
Work History
Cloud Solution Engineer
Znet Technologies
06.2024 - Current
- Provided Tier 1 & 2 support for Microsoft 365 and Google Workspace users, including account setup, troubleshooting, and migrations.
- Responded to service desk tickets, diagnosing and resolving issues related to Microsoft Office 365, Azure, AWS, and hosting control panels.
- Assisted in configuring virtualization environments (VMware, Hyper-V) and cloud infrastructure.
- Performed server maintenance, software upgrades, and security patching as part of managed services.
- Installed and managed SSL certificates, and system backups.
- Achieved 30% cost reduction in Microsoft 365 billing by optimizing license allocation.
- Managed DNS configurations for Microsoft 365, AWS Route 53, and Plesk/cPanel hosting.
Service Desk Executive
OVI Hosting
04.2024 - 06.2024
- Internally migrated to HostingRaja due to business requirements.
- Worked with Znet Technologies and HostingRaja teams regarding business migration.
- Assisted customers regarding new panel implementation and troubleshooting .
- Created knowledge base (KB) documentation for the new panel and uploaded it for customer reference.
- Provided technical and billing support to customers, ensuring high satisfaction levels.
- Provided L1 support for Google Workspace and Microsoft 365 (M365) , including user management, email troubleshooting, and basic configuration.
- Implemented SSL certificate management for secure client communications.
- Managed customer satisfaction and resolved escalations effectively .
Service Desk Executive
Znet Technologies
07.2022 - 03.2024
- Acted as the first point of contact for IT support requests , handling incidents via chat, email, and calls.
- Troubleshot Windows Server, Microsoft 365, Linux OS, and hosting control panels (Plesk & cPanel) .
- Managed Active Directory user accounts, permissions, and group policies for clients.
- Assisted with deploying service monitoring tools and preventive maintenance for client systems.
- Trained end-users on best practices for phishing prevention and secure collaboration tools .
- Optimized Microsoft 365 license management , reducing unnecessary costs and improving efficiency.
- Configured DNS settings for domain management , ensuring seamless email and web hosting operations.
Technical Support Executive
Sag Infotech Pvt Ltd
12.2020 - 07.2022
- Provided technical support for software, LAN/WAN networking, and server access issues .
- Created and maintained knowledge base articles for internal and customer use.
- Delivered customer training on software use, security best practices, and troubleshooting techniques.
- Assisted with basic Microsoft 365 support , including user account setup, password resets, and email troubleshooting.
- Improved customer satisfaction up to 95% .
Intern
Central Electronics for Governance
04.2019 - 05.2019
- Successfully completed my internship in Python with 85%.
- Created one project in Python.
- Developed a QR code generator for students to store attendance data.
Education
Bachelor of Computer Applications (Distance) - Computer Science
04.2001 -
Diploma - Computer Science
04.2001 -
Skills
Microsoft 365 / Azure / AWS Support
Windows Server & Linux Administration
Citrix & Virtualization (VMware, Hyper-V)
Service Desk Ticketing & SLA Management
System Monitoring & Preventive Maintenance
Microsoft Azure (VMs, Storage, Networking)
AWS (EC2, S3, RDS, Route 53)
CPanel & Plesk Hosting Management
DNS Configuration & Troubleshooting
SSL Installation & Security Hardening
Endpoint Security (Microsoft Defender, Antivirus)
MFA, Conditional Access, and Compliance Policies
Web Hosting Support
Accomplishments
Received Rising Rockstar Award for increasing customer satisfaction by 95%.
Certification
AZURE (104)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ZNET Technologies
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureTeam Building / Company RetreatsHealthcare benefitsPersonal development programsSoftware
Racknap
Hubspot
Languages
English
Advanced (C1)
Interests
Cricket
Books
Cloud Learning
Timeline
Plesk Obsidian Associate
11-2024
Virtuozzo Technical Associate
08-2024
Microsoft Licensing
08-2024
Cloud Solution Engineer - Znet Technologies
06.2024 - Current
Service Desk Executive - OVI Hosting
04.2024 - 06.2024
AZURE (104)
03-2024
Service Desk Executive - Znet Technologies
07.2022 - 03.2024
Technical Support Executive - Sag Infotech Pvt Ltd
12.2020 - 07.2022
Intern - Central Electronics for Governance
04.2019 - 05.2019
Jaipur National University - Bachelor of Computer Applications (Distance), Computer Science
04.2001 -
Govt. Ramachandra Khaitan Polytechnic College - Diploma, Computer Science
04.2001 -
Projects
- Successfully migrated 1300 users from Google Workspace to Office 365 , including Google Drive to SharePoint migration .
- Implemented Bitlocker policy for 500+ users via Azure AD , enhancing endpoint security.
- Migrated two VMs from AWS to Azure using Azure Migrate , ensuring seamless data transition.
- Achieved 30% cost reduction in Microsoft 365 billing by optimizing license allocation.