Jira
ROHIT SINGH SHEKHAWAT
Cloud Solution Engineer
Jaipur,RJ
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated IT support professional with extensive hands-on experience in Microsoft 365, Azure, AWS, and hosting control panels. Adept at delivering exceptional end-user support, maintaining IT infrastructure, and ensuring system security and compliance. Passionate about leveraging technical expertise to contribute to a Managed Services team.
Overview
6
6
years of professional experience
4
4
Certificates
Work History
Cloud Solution Engineer
Znet Technologies
06.2024 - Current
- Provided Tier 1 & 2 support for Microsoft 365 and Google Workspace users, including account setup, troubleshooting, and migrations.
- Responded to service desk tickets, diagnosing and resolving issues related to Microsoft Office 365, Azure, AWS, and hosting control panels.
- Assisted in configuring virtualization environments (VMware, Hyper-V) and cloud infrastructure.
- Performed server maintenance, software upgrades, and security patching as part of managed services.
- Installed and managed SSL certificates, and system backups.
- Achieved 30% cost reduction in Microsoft 365 billing by optimizing license allocation.
- Managed DNS configurations for Microsoft 365, AWS Route 53, and Plesk/cPanel hosting.
Service Desk Executive
OVI Hosting
04.2024 - 06.2024
- Internally migrated to HostingRaja due to business requirements.
- Worked with Znet Technologies and HostingRaja teams regarding business migration.
- Assisted customers regarding new panel implementation and troubleshooting .
- Created knowledge base (KB) documentation for the new panel and uploaded it for customer reference.
- Provided technical and billing support to customers, ensuring high satisfaction levels.
- Provided L1 support for Google Workspace and Microsoft 365 (M365) , including user management, email troubleshooting, and basic configuration.
- Implemented SSL certificate management for secure client communications.
- Managed customer satisfaction and resolved escalations effectively .
Service Desk Executive
Znet Technologies
07.2022 - 03.2024
- Acted as the first point of contact for IT support requests , handling incidents via chat, email, and calls.
- Troubleshot Windows Server, Microsoft 365, Linux OS, and hosting control panels (Plesk & cPanel) .
- Managed Active Directory user accounts, permissions, and group policies for clients.
- Assisted with deploying service monitoring tools and preventive maintenance for client systems.
- Trained end-users on best practices for phishing prevention and secure collaboration tools .
- Optimized Microsoft 365 license management , reducing unnecessary costs and improving efficiency.
- Configured DNS settings for domain management , ensuring seamless email and web hosting operations.
Technical Support Executive
Sag Infotech Pvt Ltd
12.2020 - 07.2022
- Provided technical support for software, LAN/WAN networking, and server access issues .
- Created and maintained knowledge base articles for internal and customer use.
- Delivered customer training on software use, security best practices, and troubleshooting techniques.
- Assisted with basic Microsoft 365 support , including user account setup, password resets, and email troubleshooting.
- Improved customer satisfaction up to 95% .
Intern
Central Electronics for Governance
04.2019 - 05.2019
- Successfully completed my internship in Python with 85%.
- Created one project in Python.
- Developed a QR code generator for students to store attendance data.
Education
Bachelor of Computer Applications (Distance) - Computer Science
04.2001 -
Diploma - Computer Science
04.2001 -
Skills
Microsoft 365 / Azure / AWS Support
Accomplishments
Received Rising Rockstar Award for increasing customer satisfaction by 95%.
Certification
AZURE (104)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- ZNET Technologies
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureTeam Building / Company RetreatsHealthcare benefitsPersonal development programsSoftware
Racknap
Hubspot
Languages
English
Advanced (C1)
Interests
Cricket
Books
Cloud Learning
Timeline
Plesk Obsidian Associate
11-2024
Virtuozzo Technical Associate
08-2024
Microsoft Licensing
08-2024
Cloud Solution Engineer - Znet Technologies
06.2024 - Current
Service Desk Executive - OVI Hosting
04.2024 - 06.2024
AZURE (104)
03-2024
Service Desk Executive - Znet Technologies
07.2022 - 03.2024
Technical Support Executive - Sag Infotech Pvt Ltd
12.2020 - 07.2022
Intern - Central Electronics for Governance
04.2019 - 05.2019
Jaipur National University - Bachelor of Computer Applications (Distance), Computer Science
04.2001 -
Govt. Ramachandra Khaitan Polytechnic College - Diploma, Computer Science
04.2001 -
Projects
- Successfully migrated 1300 users from Google Workspace to Office 365 , including Google Drive to SharePoint migration .
- Implemented Bitlocker policy for 500+ users via Azure AD , enhancing endpoint security.
- Migrated two VMs from AWS to Azure using Azure Migrate , ensuring seamless data transition.
- Achieved 30% cost reduction in Microsoft 365 billing by optimizing license allocation.
Similar Profiles
Himanshu ChopraHimanshu Chopra
Customer Success Manager at ZNet Technologies pvt. ltdCustomer Success Manager at ZNet Technologies pvt. ltd
Ashish KantAshish Kant
Cloud Solution Administrator at Znet Technologies Pvt. LtdCloud Solution Administrator at Znet Technologies Pvt. Ltd
Abdullah ShaabanAbdullah Shaaban
Software Support Specialist at ZNETSoftware Support Specialist at ZNET