Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Rohit Sodha

Sr Customer service executive

Summary

Successful Senior customer service executive with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

12
years of professional experience

Work History

Adp- Automated Data Processing

Senior Customer Service Executive
08.2015 - Current

Job overview

  • My responsibilities include speaking to clients and helping them with their 401k retirement plans.
  • We help participants with their 401k setup, service, invest and withdrawal request.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Resolved 401K issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.

Mphasis An HP

Senor Customer Service Representative
03.2012 - 01.2015

Job overview

  • Mentored junior team members, contributing to their professional development and overall team success.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.

Education

VIDHYA BHAVAN COLLEGE OF COMMERCE
PUNE

GRADUATION
04.2001

ST PATRICKS JR COLLEGE
PUNE

H.S.C
04.2001

ST JOSEPH HIGH SCHOOL
PUNE

S.S.C
04.2001

Skills

MS Office

Additional Information

Listening to music, playing football

Timeline

Senior Customer Service Executive

Adp- Automated Data Processing
08.2015 - Current

Senor Customer Service Representative

Mphasis An HP
03.2012 - 01.2015

VIDHYA BHAVAN COLLEGE OF COMMERCE

GRADUATION
04.2001

ST PATRICKS JR COLLEGE

H.S.C
04.2001

ST JOSEPH HIGH SCHOOL

S.S.C
04.2001

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Rohit SodhaSr Customer service executive