Hi, I’m
Rohit Sodha
Sr Customer service executive
Summary
Successful Senior customer service executive with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
years of professional experience
Work History
Adp- Automated Data Processing
Senior Customer Service Executive
08.2015 - Current
Job overview
- My responsibilities include speaking to clients and helping them with their 401k retirement plans.
- We help participants with their 401k setup, service, invest and withdrawal request.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Resolved 401K issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Mphasis An HP
Senor Customer Service Representative
03.2012 - 01.2015
Job overview
- Mentored junior team members, contributing to their professional development and overall team success.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Education
VIDHYA BHAVAN COLLEGE OF COMMERCEPUNE
GRADUATION
04.2001
ST PATRICKS JR COLLEGEPUNE
H.S.C
04.2001
ST JOSEPH HIGH SCHOOLPUNE
S.S.C
04.2001
Skills
MS Office
Customer service excellence
Problem-Solving
Additional Information
Listening to music, playing football
Timeline
Senior Customer Service Executive
Adp- Automated Data Processing
08.2015 - Current
Senor Customer Service Representative
Mphasis An HP
03.2012 - 01.2015
VIDHYA BHAVAN COLLEGE OF COMMERCE
GRADUATION
04.2001
ST PATRICKS JR COLLEGE
H.S.C
04.2001
ST JOSEPH HIGH SCHOOL
S.S.C
04.2001