Rohit Sonje

Lead and drive implementation program, ensuring successful and timely go-live for various clients in parallel.
Successfully managed more than 5 implementation projects simultaneously from discovery to post go-live phase.
Developed operational SOP's for efficient and quality deliverables, including technical workflows like SFTP configuration, user provisioning, output file spec and format.
Engaged in various data analysis activities to deliver valuable insights to clients for their Risk Adjustable Coding.
Owned the data load process for various input data and built a data reconciliation process for increased transparency.
Lead various operations recommended feature enhancements with the product team.

• Develop and implement training initiatives for new hires.
• Drive new & existing client implementations in Agile framework to achieve desired and timely results.
• Skilled in troubleshooting software failures and resolving issues promptly and efficiently.
• Proven ability to analyze problems, identify root causes, and implement effective solutions.
• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Create support documentation that empowers and enables user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Develop project plans identifying key issues, approaches and performance metrics.
• Outline work plans, determine resources, write timelines and generate initial budgets as part of project scope determination.
• Increased team utilization from 15% to 85% by addressing low work volume with an exponential increase of 70%.

• Traveled to customer facilities to inspect initial implementation of NLP/ML based automated medical coding application, directing apparent issues to appropriate engineering staff for correction.
• Studied customers' business processes to customize implementation measures for minimal disruption to operations.
• Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
• Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
• Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
• Managed 3 client implementations simultaneously with effective results and client satisfaction.

• Coordinated and managed internal projects and assignments to deliver seamless rollout.
• Documented specialized data and requirements to address business demands.
• Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
• Devised solutions to operations issues related to Electronic Health Record system, working closely via phone, email, live chat and web teleconference.
• Ran full implementation cycles of ambulatory EHR for healthcare giants adding to their efficiencies.

• Assist health care providers with claim statuses and resolving queries against unpaid claims for one of the most renowned health plans in the USA.

• Assist callers with day to day banking transactions and advise product offerings to meet their banking needs.