Rohit Srivastava
IT Manager
Jaipur
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
IT Manager
PAR Technology Corporation
03.2021 - Current
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed life cycle replacement of hardware and software.
- Oversaw daily performance of computer systems and immediately responded to high priority issues to keep network up and running.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated secure system access of users to various department systems and platforms.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw IT department operations and training.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Created and terminated user's accounts from start to finish in business applications.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Proved successful working within tight deadlines and fast-paced environment.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
IT Manager
Pratham Software
05.2005 - 03.2021
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
- Managed life cycle replacement of hardware and software.
- Oversaw daily performance of computer systems and immediately responded to high priority issues to keep network up and running.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Assisted in development of long-term strategies to grow department and resources.
- Coordinated secure system access of users to various department systems and platforms.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Established robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Oversaw IT department operations and training.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Proved successful working within tight deadlines and fast-paced environment.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in dynamic work environment.
NOC Engineer
Data Ingenious Global Limited
03.2002 - 05.2005
- Enhanced system reliability by designing and implementing network configurations and upgrades.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Assisted in capacity planning efforts, analyzing resource usage trends to ensure optimal allocation for future demand projections.
Education
No Degree - Commerce
S.S. Jain Subodh College
Jaipur 05.2000 - 07.2003
High School Diploma -
Vijay Sr. High Secondary School
Jaipur 05.1997 - 06.1999
Skills
Information Protection
IT risk management
IT Compliance
Problem-Solving
Goal Setting
IT Infrastructure
Cybersecurity best practices
Multitasking Abilities
Disaster Recovery
Network Administration
Technical Troubleshooting
IT Asset Management
Cybersecurity Management
Risk mitigation planning
IT Procurement
User Support
Team Development
Remote Office Availability
Compliance Monitoring
Identity Management
Security assurance
Symantec Endpoint Protection
Patch management
Log Analysis
Threat Intelligence
Vulnerability Assessment
Information Auditing
Two-Factor Authentication
Secure Network Design
Wireshark software
Penetration Testing
Access Control
Endpoint Protection
Risk Assessment
Risk Mitigation
Wireless Security
Security Auditing
Information Protection
Certification
CISA - Certified Information Systems Internal Auditor
Timeline
IT Manager
PAR Technology Corporation
03.2021 - Current
IT Manager
Pratham Software
05.2005 - 03.2021
NOC Engineer
Data Ingenious Global Limited
03.2002 - 05.2005
No Degree - Commerce
S.S. Jain Subodh College
05.2000 - 07.2003
High School Diploma -
Vijay Sr. High Secondary School
05.1997 - 06.1999