Open To Work
ROHIT TAWDE
Mumbai
Work Preference
Summary
Experienced QA and production support professional with 14 years dedicated to manual testing and UAT for live banking applications. Strong background in loan origination systems (LOS) and loan management systems (LMS). Recognized for ability to partner with stakeholders to achieve high-quality outcomes in the lending domain.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Production Support
VEEFIN Solutions
06.2024 - Current
- Client Name: KAFALAH SME bank
- Provided end-to-end production support for Kafalah GOS (Guarantee Loan Origination System) and third-party GMS Application (Guarantee Loan Management System), ensuring timely resolution of incidents, service requests, and change requests (CRs).
- Monitored and addressed daily GMS production issues, maintaining a tracking sheet to log and analyze recurring incidents, ensuring timely follow-ups with Veefin internal team and GMS developers.
- Facilitated daily production support calls to assess issue status, blockers, root causes, and action plans, collaborating with internal stakeholders and development teams across MongoDB and GMS systems.
- Conducted L1 analysis of reported issues, creating detailed Jira tickets for recurring problems with clear documentation and reproduction steps for Java, PHP, and GMS systems.
Senior Production Support
VEEFIN Solutions
06.2023 - Current
- Client Name: AGRIM Housing Finance (LOS)
- Provided L2/L3 production support for MongoDB-based applications, including AGRIM LOS (Veefin) and third-party LMS systems (Jayam Solutions). Performed detailed issue analysis, recommended effective workarounds, and ensured uninterrupted business operations with minimal production impact.
- Delivered month-end and year-end production support for the Agrim client, including workflow activity configuration and timely resolution of production issues using MongoDB and MySQL (phpMyAdmin).
- Managed Change Requests (CRs) and production issues across UAT and production environments using MongoDB and MySQL (phpMyAdmin), implementing customizations and validations while overseeing end-to-end CR delivery, including requirement analysis, development, testing, and deployment.
- Prioritized Production tickets and enhancement requests using MongoDB and MySQL (MyPHP SQL) in coordination with Agrim business users for Monthly /Quarterly releases both in UAT and production.
- Configured and deployed workflow form enhancements by modifying fields within workflow activities to meet client requirements across UAT and production environments.
- Conducted functional testing and validation to ensure defect-free deployment of workflow activity changes for LOS web and mobile platforms.
- Communicated temporary workarounds to L1 and L2 support teams and coordinated with developers to drive long-term issue resolutions through regular discussions and troubleshooting calls.
- Daily Updated resolved production tickets in the Agrim WhatsApp support group and maintained detailed issue tracking through OP (Open Ticket Bug Tracking Tool) for major and recurring production issues.
- Delivered monthly MIS reports to Agrim client manager and support team, facilitating CR discussions and executing deployments in UAT and production environments upon email approval using MongoDB and MySQL (MyPHP SQL).
Senior QA Engineer
FINALATIX TECHNOLOGY
03.2022 - 06.2023
- Developed and executed comprehensive test cases for mobile features of BDC & Socremo applications, validating loan officer and supervisor modules in web and tablet environments.
- Performed system testing, UAT, pre-production testing, and regression testing for loan officer and supervisor modules, ensuring quality and reliability in tablet and web UAT.
- Conducted manual testing on various mobile devices (Android & Tablet) for BDC & Socremo applications, ensuring functionality of loan officer and supervisor modules during UAT.
- Expertise in tracking Bug reports using Bug Tracking tool - SG Jira & Jira. Reported defects, tracked defects, and reproduced defects while logging issues using the Bug Tracker tool until closure for LOS & LMS modules on mobile and in web UAT.
- Facilitated daily status meetings with stakeholders and team members to discuss open issues and defect analysis.
- Ability to work independently as well as in a team environment and succeed with meeting deadlines under pressure.
- Documented client project details for SG Projects LOS module
Senior QA Consultant
YETHI Consultancy Services
04.2021 - 03.2022
- Tracked bug reports using DEVOPS bug tracking tool, managing defect reporting, tracking, and reproduction, ensuring resolution for collections and supervisor modules in mobile and SFDC loan products during web UAT.
- Conducted manual testing on various mobile handsets (iPhone, Android) for collections and supervisor modules and web application for SFDC loan products in web UAT.
- Client Name: Kotak Mahindra Bank
Senior QA Consultant
YETHI Consultancy Services
07.2020 - 12.2020
- Conducted manual testing on various Android mobile handsets and web-based applications.
- Preparing and executing test cases for different mobile features of HETRA applications and on Web based Applications.
- Conducted system testing, SIT testing, and regression testing for mobile-based and web-based applications.
- Tracked bug reports using Bugzilla, managing defect reporting, tracking, and reproduction until resolution for mobile and web-based applications.
- Coordinated with development team to ensure comprehensive test coverage during and after development for mobile and web-based applications.
- Ability to work independently as well as in a team environment and succeed with meeting deadlines under pressure.
- Client Name: Equitas small finance bank
Senior QA Consultant
YETHI Consultancy Services
11.2019 - 02.2020
- Executed test cases for mobile features of KUWY applications, validating performance and identifying issues.
- Conducted manual testing across various mobile handsets (Tab, iPhone, Android) to ensure functionality and user experience.
- Performed system testing, SIT testing, and regression testing to maintain software quality and reliability.
- Expertise in tracking Bug reports using Bug Tracking Tool- JIRA. Handled defect reporting, defect tracking, and defect reproduction. Logging defects using Bug Tracker tool and tracking till closure. Coordinated with the development team during and after development to ensure full test coverage.
- Collaborated with Volkswagen Finance service limited on project deliverables.
Senior QA Consultant
YETHI Consultancy Services
02.2019 - 11.2019
- Provided functional support and executed UAT testing for Mobility (Tablet) and Web applications related to Farm Digitalization and Quantis-DCM (Debt Capital Market) systems.
- Supported the Quantis DCM product, which acts as the key reference system for wholesale Debt Capital Market transactions involving buying and selling bonds.
- Managed multiple projects independently, leveraging domain expertise to provide high-quality functional support.
- Tested products thoroughly to meet user requirements by conducting regression, positive, negative, integration, and functional testing.
- Performed retesting, regression, and sanity testing for fixed bugs to verify resolution.
- Documented and attached screenshots in JIRA to enhance bug identification and reproduction process.
- Coordinated with L&T Finance team to align project deliverables and quality standards.
- Achievements: Awarded Certificate of Excellence as a key milestone recognition from Yethi Consultancy and honored as Employee of the Year for independently managing multiple projects at L&T Finance.
Senior Test Analyst
Indium Software (India) Ltd
04.2018 - 02.2019
- Developed, designed, reviewed, executed, and prepared test cases aligned with test plans and timelines for ML_CD-SG loan products, ensuring thorough post-implementation validation.
- Provided functional support for UAT testing of BR.net application (developed by Craft Silicon) across Mobility (Tab) and Web platforms, facilitating smoother application deployment.
- Analyzed and prioritized critical modules such as Loan Origination System (LOS), Loan Management System (LMS), and Collection Modules.
- Captured and submitted detailed bug reports with screenshots using UTS defect tracking tool, transitioning to Bugzilla for improved tracking efficiency.
- Client: Fullerton India Credit Company
Application Testing Officer
TATA Capital Financial Services Limited
11.2016 - 04.2018
- UAT Project Execution: Lead User Acceptance Testing (UAT) activities: create test scenarios, prepare test cases, conduct UAT testing, and support implementation in production.
- Production Support & Issue Resolution: Provide end-to-end support for production issues by coordinating with business stakeholders and the vendor (TCS), ensuring timely resolution through daily calls and follow-ups.
- Participated in defect review meetings with development teams and business stakeholders, raising bugs and service/change requests using Mantis, facilitating timely resolution of issues.
- Supported BSG_IT team by providing comprehensive functional and production support for TCS Bancs system, loan origination and management systems (LOS/LMS), and Finn One Neo 2.0 CAS, ensuring system reliability and user satisfaction.
Manual Tester
Power weave (AWS)
06.2014 - 10.2016
- Provided functional support for web application testing, ensuring quality and usability across diverse client products.
- Prepared and executed test cases based on system requirements, facilitating thorough validation of application functionality.
- Preparing Defect report and assigning the defects to developer.
- Participated in review meetings with project team, coordinating client feedback to align testing efforts with project goals.
- Understanding the client requirements and functional Specifications of the application.
- Collaborated with Singapore International School
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai01-2009
Skills
Work effectively in Agile methodologies
User Acceptance Testing (UAT)
Production Support & Issue Resolution (L1/L2 Support)
CRM Support
Loan Origination System (LOS) Support – Web & Mobile Applications
Loan Management System (LMS) Support
Defect Tracking, Reporting & Management
Requirement Gathering & Business Analysis
Database Management & Support (MongoDB, SQL)
API Testing & Integration Validation
Cross-Functional Team Collaboration
Incident Management & Root Cause Analysis
Team Leadership & Mentoring
Ticketing Tools & Technologies: JIRA, Mantis, Bugzilla, DevOps, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Languages
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
- Edge Training for Software Manual Testing Certification – CMC Ltd.
- Software Testing Course – NetTech Institutes
Well-versed in software testing concepts, including manual testing methodologies, test case design, defect life cycle, and SDLC/STLC.
Accomplishments
- Recognized with the prestigious RNR Trophy at Veefin Solutions for consistently exceeding performance expectations and delivering high-impact results on the AGRIM Housing Finance project.
- Awarded Certificate of Excellence as a key milestone recognition from Yethi Consultancy and honored as Employee of the Year for independently managing multiple projects at L&T Finance.
Timeline
Production Support
VEEFIN Solutions
06.2024 - Current
Senior Production Support
VEEFIN Solutions
06.2023 - Current
Senior QA Engineer
FINALATIX TECHNOLOGY
03.2022 - 06.2023
Senior QA Consultant
YETHI Consultancy Services
04.2021 - 03.2022
Senior QA Consultant
YETHI Consultancy Services
07.2020 - 12.2020
Senior QA Consultant
YETHI Consultancy Services
11.2019 - 02.2020
Senior QA Consultant
YETHI Consultancy Services
02.2019 - 11.2019
Senior Test Analyst
Indium Software (India) Ltd
04.2018 - 02.2019
Application Testing Officer
TATA Capital Financial Services Limited
11.2016 - 04.2018
Manual Tester
Power weave (AWS)
06.2014 - 10.2016
Bachelor of Science - Information Technology
University of Mumbai