ROHIT THAYAT
Summary
Dynamic leader with proven success in enhancing customer satisfaction and team performance at Azure Hospitality Private. Excelled in fostering guest relations and resolving complaints efficiently, while mentoring staff for professional growth. Skilled in basic computer applications and team management, demonstrating a strong commitment to learning and reliability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Manager
Azure Hospitality Private
04.2023 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Cultivate warm relationships with regular guests, and handle guest complaints professionally.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
Captain
Hunger Pangs Pvt. Ltd.
05.2022 - 03.2023
- Managed store inventory and stock levels to maintain availability of products.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow staff members as needed.
- Supported the professional growth of junior staff through mentorship, guidance, and opportunities for increased responsibility.
F & B Associate
The Eros Hotel
05.2021 - 05.2022
- Developed and implemented strategies to increase guest satisfaction.
- Established strong relationship with guests, facilitating effective communication across departments and teams.
F & B Associate
The Westin Hotel
01.2018 - 04.2021
- Learn to work under pressure.
- Manage tables and ordering.
- Learn team management & focus on decision-making skills.
Education
Hotel Management -
Kukreja Institute Of Hotel Management
Dehradun, India01.2018
Skills
- Willing to learn new & different technologies
- Strong Leadership & Team Management
- Has knowledge in basic computer applications
- Warm & Friendly, Personable
- Reliable & Responsible
- Customer Relations
Certification
- Serve Safe Certification as well as Allergy Awareness certification.
- TIPS certified in regards to serving alcohol as a bartender and or server.
Timeline
Floor Manager
Azure Hospitality Private
04.2023 - Current
Captain
Hunger Pangs Pvt. Ltd.
05.2022 - 03.2023
F & B Associate
The Eros Hotel
05.2021 - 05.2022
F & B Associate
The Westin Hotel
01.2018 - 04.2021
Hotel Management -
Kukreja Institute Of Hotel Management
- Serve Safe Certification as well as Allergy Awareness certification.
- TIPS certified in regards to serving alcohol as a bartender and or server.
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