Rohit Thiaria
Windows System Administrator
Delhi
Summary
Rational System Administration Analyst with 8+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
6
6
years of professional experience
Work History
System Administration Analyst
NTT DATA
08.2021 - Current
- Performing Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting and docking station, Network drives
- Handling Escalation tickets related to IT
- Handling Escalation Calls
- Making outbound calls to troubleshoot technical issue related to windows and Microsoft office application related issues
- Routing tickets accordingly among team members and verifying tickets before routing to different resolver groups according to KBA'S.
Senior Advisor Sales
Workplace/Company
12.2020 - 07.2021
- Worked as lead-operations, in Microsoft Surface sales process.
Team Support (Microsoft Windows and Office)
Workplace/Company
06.2019 - 12.2020
- Worked as a team support providing technical assistance to the team for Microsoft Windows and Office troubleshooting
- Took supervisor calls and handled such cases
- Made outbound calls to troubleshoot the technical issues of a customer on a priority basis.
Technical Support Associate (Microsoft)
Concentrix India Pvt. Ltd.
12.2018 - 05.2019
- Provided remote support to configure IMAP, POP3, Exchange Active Sync, and Microsoft Exchange in Outlook
- Assisted the clients with DIA of Windows operating system and OS related troubleshooting.
Customer Service Representative
Caretel Infotec Ltd.
6 2017 - 12.2018
- Managed live calls and emails from customers
- Managed Dealerships according to customer's query.
Education
B.Com -
Delhi University (Correspondence)
C.B.S.E. - undefined
Secondary and Senior Secondary Education
Skills
Problem Solving
Time Management
Great Communication Skill
Strong Work Ethics
Root Cause Analysis
Attention to Detail
Adaptability and Flexibility
Multitasking Abilities
Team building
Decision-Making
Active Listening
Self Motivation
Websites
Accomplishments
- Achievements/Tasks
Personal Information
Date of Birth: 11/24/97
Languages
English
Hindi
Punjabi
Language
Timeline
System Administration Analyst
NTT DATA
08.2021 - Current
Senior Advisor Sales
Workplace/Company
12.2020 - 07.2021
Team Support (Microsoft Windows and Office)
Workplace/Company
06.2019 - 12.2020
Technical Support Associate (Microsoft)
Concentrix India Pvt. Ltd.
12.2018 - 05.2019
Customer Service Representative
Caretel Infotec Ltd.
6 2017 - 12.2018
B.Com -
Delhi University (Correspondence)
C.B.S.E. - undefined
Secondary and Senior Secondary Education