Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Languages
Timeline
Generic

Rohit Thiaria

Windows System Administrator
Delhi

Summary

Rational System Administration Analyst with 8+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

6
6
years of professional experience

Work History

System Administration Analyst

NTT DATA
08.2021 - Current
  • Performing Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting and docking station, Network drives
  • Handling Escalation tickets related to IT
  • Handling Escalation Calls
  • Making outbound calls to troubleshoot technical issue related to windows and Microsoft office application related issues
  • Routing tickets accordingly among team members and verifying tickets before routing to different resolver groups according to KBA'S.

Senior Advisor Sales

Workplace/Company
12.2020 - 07.2021
  • Worked as lead-operations, in Microsoft Surface sales process.

Team Support (Microsoft Windows and Office)

Workplace/Company
06.2019 - 12.2020
  • Worked as a team support providing technical assistance to the team for Microsoft Windows and Office troubleshooting
  • Took supervisor calls and handled such cases
  • Made outbound calls to troubleshoot the technical issues of a customer on a priority basis.

Technical Support Associate (Microsoft)

Concentrix India Pvt. Ltd.
12.2018 - 05.2019
  • Provided remote support to configure IMAP, POP3, Exchange Active Sync, and Microsoft Exchange in Outlook
  • Assisted the clients with DIA of Windows operating system and OS related troubleshooting.

Customer Service Representative

Caretel Infotec Ltd.
6 2017 - 12.2018
  • Managed live calls and emails from customers
  • Managed Dealerships according to customer's query.

Education

B.Com -

Delhi University (Correspondence)

C.B.S.E. - undefined

Secondary and Senior Secondary Education

Skills

    Problem Solving

    Time Management

    Great Communication Skill

    Strong Work Ethics

    Root Cause Analysis

    Attention to Detail

    Adaptability and Flexibility

    Multitasking Abilities

    Team building

    Decision-Making

    Active Listening

    Self Motivation

Accomplishments

  • Achievements/Tasks

Personal Information

Date of Birth: 11/24/97

Languages

English
Hindi
Punjabi
Language

Timeline

System Administration Analyst

NTT DATA
08.2021 - Current

Senior Advisor Sales

Workplace/Company
12.2020 - 07.2021

Team Support (Microsoft Windows and Office)

Workplace/Company
06.2019 - 12.2020

Technical Support Associate (Microsoft)

Concentrix India Pvt. Ltd.
12.2018 - 05.2019

Customer Service Representative

Caretel Infotec Ltd.
6 2017 - 12.2018

B.Com -

Delhi University (Correspondence)

C.B.S.E. - undefined

Secondary and Senior Secondary Education
Rohit ThiariaWindows System Administrator