Himani Rawat
Bangalore
Summary
Dedicated ServiceNow Developer with 5 years of experience seeking to leverage expertise in ServiceNow platform development, customization, and integration.
Overview
7
7
years of professional experience
Work History
System Administration Analyst
NTT DATA
Delhi NCR
01.2013 - 10.2019
- Assisted in the configuration and administration of ServiceNow modules, including Incident Management, Problem Management, and Change Management.
- Developed ServiceNow reports and dashboards to provide insight into IT service performance and trends.
- Developed custom applications on the ServiceNow platform to meet business requirements and improve workflow efficiency.
- Designed and implemented UI customizations using ServiceNow's UI Policies, Client Scripts, and UI Actions.
- Provided ongoing support and maintenance for existing ServiceNow applications, including troubleshooting issues and implementing enhancements.
- Participated in ServiceNow upgrade projects, including version upgrades and platform migrations.
- Customized ServiceNow workflows, forms, and notifications to automate IT processes and improve service delivery.
Education
Bachelor of Technology - Information Technology
Dehradun Institute of Technology
07-2013
Skills
- ServiceNow platform configuration
- ServiceNow platform development
- Service Catalog
- IT Service Management (ITSM)
- CMDB
- JavaScript
- HTML
- CSS
- SQL
- Data Reporting
- Process Documentation
Gapyearexperience - Description
Career Development Period
Timeline
System Administration Analyst
NTT DATA
01.2013 - 10.2019
Bachelor of Technology - Information Technology
Dehradun Institute of Technology
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