Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Mohammad Rahamatullah

Hyderabad

Summary

Experienced ServiceNow Developer with 4.5+ years of expertise in building and customizing robust solutions across the ServiceNow platform. Skilled in scripting, Flow Designer, and platform integrations, with a strong track record of streamlining workflows and improving system efficiency. Adept at translating business requirements into scalable technical solutions while maintaining a focus on performance, usability, and maintainability. Strong collaborator with a problem-solving mindset and a commitment to delivering high-impact results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Servicenow Developer

Deloitte Consulting Services Pvt Ltd.
Hyderabad
05.2024 - Current
  • Delivered end-to-end ServiceNow consultation and implementation solutions.
  • Developed Record Producers, Catalog Items, and Custom Applications.
  • Focused on Supplier Lifecycle Operations, including vendor onboarding through identity management systems, and supplier integration via cloud-based data platforms.
  • Built Supplier Case Management and configured Agent Workspace for efficient issue tracking.
  • Designed portals with search features for vendors to access invoices, and raise issues via third-party tools.
  • Enhanced Service Portal with custom widgets and responsive page layouts.
  • Worked on server-side and client-side scripting: Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
  • Managed SLAs, events, notifications, and access controls to support compliance and automation.
  • Created and optimized transform maps and scripts for data loading and mapping.
  • Implemented integrations and scheduled jobs to automate system processes.
  • Utilized Flow Designer and classic workflows to streamline operations.

Servicenow Developer

Virtusa Consulting Services Pvt Ltd.
Hyderabad
10.2020 - 05.2024
  • Developed and implemented solutions across ITSM, CSM, and HRSD modules.
  • Handled incident, change, problem, and request management tasks.
  • Customized catalog items, order guides, and service request workflows.
  • Built and managed case management and HR case management processes.
  • Designed and enhanced Employee Service Center portals.
  • Created scripts and logic using Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
  • Configured SLAs, events, and notifications.
  • Developed transform maps and scripts for data integration.
  • Delivered system integrations with third-party procurement platforms to streamline operations.
  • Built automated processes using Flow Designer and Workflows.
  • Worked across platform scripting and configuration to support business needs.
  • Gained strong problem-solving skills through hands-on experience with full platform capabilities.

Education

B.Tech - Electronics and Communication Engineering

Sri Vasavi Institute of Engineering and Technology
01.2019

Skills

  • ServiceNow Flow Designer
  • ServiceNow Platform Configuration
  • ServiceNow Scripting (Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions)
  • REST Integrations & API Management
  • Service Portal Development & Custom Widgets
  • UI Builder & Portal Design
  • Orchestration & Scheduled Jobs
  • Transform Maps & Data Import
  • Debugging and Troubleshooting Skills

Certification

  • Certified System Administrator - ServiceNow (CSA)
  • Certified Application Developer - ServiceNow (CAD)
  • Certified Implementation Specialist - ServiceNow (CIS-ITSM)

Accomplishments

  • Earned two Spot Awards in recognition of excellent performance at Virtusa.
  • Received two Applause Awards for notable achievements at Deloitte.
  • Honored with the Outstanding Award for exceptional dedication and results at Deloitte.

Timeline

Servicenow Developer

Deloitte Consulting Services Pvt Ltd.
05.2024 - Current

Servicenow Developer

Virtusa Consulting Services Pvt Ltd.
10.2020 - 05.2024

B.Tech - Electronics and Communication Engineering

Sri Vasavi Institute of Engineering and Technology

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Mohammad Rahamatullah