Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rohit Tripathi

Rohit Tripathi

ONLINE REPUTATION MANAGER (ORM)
Mumbai

Summary

Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations.

Overview

8
8
years of professional experience

Work History

ONLINE REPUTATION MANAGER (ORM)

Dynamic Conglomerate Pvt Ltd
04.2023 - Current
  • Facilitate problem resolution along with other questions.
  • Defined and achieved project and overall organizational vision, strategies, and tactics.
  • Continuously monitoring and tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs, social communities, consumer forums, etc.
  • Evaluate review and survey data for trends and anomalies Coordinated and managed sponsorships and sponsorship activation.
  • Managed internal, external, and crisis communications.
  • Produced and distributed internal and external communications.
  • Conducted market analysis and monitored competitive activity.

Customer Relationship Associtate

EPIC CENTRE
05.2019 - 03.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

ASSITANCE TEACHER

P G VORA HIGH SCHOOL
09.2018 - 04.2019
  • Planned and implemented integrated lessons to meet national standards.
  • Incorporated multiple types of teaching strategies into classroom.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Graded and evaluated student assignments, papers, and course work.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Customer Relationship Officer

AXIS BANK
01.2018 - 06.2018
  • Maintaining accurate records, Handling the client's disbursement, Demonstrating and presenting products Home Loan

Science Professor

MUMBAI TUTORIALS
05.2016 - 08.2017
  • Administration Work, Use to take Science Lecture For 10 Std, Use to teach Yoga to all the students, Conduct Science Lectures for10th and 12th standard students

Education

Diploma in Marketing Management - Marketing Management And Research

NMIMS
Mumbai
02.2023

HSC - Science

Mother Mary Junior College
Mumbai
04.2001 -

Skills

Good communicationundefined

Timeline

ONLINE REPUTATION MANAGER (ORM)

Dynamic Conglomerate Pvt Ltd
04.2023 - Current

Customer Relationship Associtate

EPIC CENTRE
05.2019 - 03.2023

ASSITANCE TEACHER

P G VORA HIGH SCHOOL
09.2018 - 04.2019

Customer Relationship Officer

AXIS BANK
01.2018 - 06.2018

Science Professor

MUMBAI TUTORIALS
05.2016 - 08.2017

HSC - Science

Mother Mary Junior College
04.2001 -

Diploma in Marketing Management - Marketing Management And Research

NMIMS

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Rohit TripathiONLINE REPUTATION MANAGER (ORM)