Overview
Work History
Education
Skills
Timeline
Generic
Tridev Ranjan Sharma

Tridev Ranjan Sharma

ORM Manager (Online Reputation Manger)
Indirapuram

Overview

6
6
years of professional experience
2028
2028
years of post-secondary education
2
2
Languages

Work History

Online Reputation Manager

Net Impact Solutions.
02.2024 - 08.2024
  • Enhanced company reputation by developing and implementing strategic communication plans.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with marketing teams to align messaging and visuals across all platforms for consistency in brand representation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
  • Monitored key performance indicators and built processes to support partner performance and growth.

Senior Executive in Social Media

SBI Cards
04.2021 - Current
  • Dealing with customer query
  • Allocation of tickets related to customer query to whole team
  • Escalation handling
  • Co-ordination with L1, L2 and other departments
  • Making macros to post on social media platform
  • Talking to the sellers on mail and voice

Operations Executive - Social Media

Paytm
03.2020 - 03.2021
  • Dealing with customer query
  • Escalation handling
  • Co-ordination with L1, L2 and other departments
  • Making macros to post on social media platform
  • Handling 9 verticals
  • Talking to the sellers on mail and voice

Operations Executive - Social Media

Ikya (Quess Corp. Ltd)- Paytm
11.2018 - 03.2020
  • Escalation handling
  • Talking to the sellers on mail and voice
  • Dealing with customer query
  • Co-ordinating daily activities as per requirement as and when required with in team and with other departments also
  • Acted as buffer for other departments of operations as and when required

Education

BSc. - Hotel Management

Institute of Hotel Management

Intermediate -

Delhi Public School

High School -

Delhi Public School
Vidyut Nagar
04.2001 -

Skills

  • Client Engagement

  • Informed Decision-Making

  • Inventory Management

  • Team Management

  • Performance Improvement

  • Workforce management

  • Customer relationship management (CRM)

  • Verbal and written communication

  • Problem resolution

  • Active listening

  • Task prioritization

Timeline

Online Reputation Manager

Net Impact Solutions.
02.2024 - 08.2024

Senior Executive in Social Media

SBI Cards
04.2021 - Current

Operations Executive - Social Media

Paytm
03.2020 - 03.2021

Operations Executive - Social Media

Ikya (Quess Corp. Ltd)- Paytm
11.2018 - 03.2020

High School -

Delhi Public School
04.2001 -

BSc. - Hotel Management

Institute of Hotel Management

Intermediate -

Delhi Public School

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Tridev Ranjan SharmaORM Manager (Online Reputation Manger)