Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rohit Yacham

Pune

Summary

Energetic professional with 15 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

15
15
years of professional experience

Work History

Team Lead

MBS Pvt Ltd
Pune
09.2022 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Created detailed reports on team activities as requested by management.
  • Delegated daily tasks to team members to optimize group productivity.

Senior Analyst

SitusAMC India Private Limted
Pune
08.2021 - 05.2022
  • Reviewed and analyzed loan applications, credit reports, financial statements, and other documents to assess the risk associated with extending credit.
  • Assessed borrower capacity by analyzing income sources, debt-to-income ratios, and collateral values.
  • Examined credit histories to determine the borrower's ability to repay a loan according to established lending criteria.

Loan Processor

Mpasis Limited
Pune
08.2020 - 08.2021
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Submitted loan applications to underwriting department for review and approval process.

Speclist, Bankruptcy

Ocwen Finacial Solutions Private Limited
Pune
10.2010 - 08.2020
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Maintained quality assurance procedure documentation.
  • Monitored completed work and provided feedback to improve team member performance.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Conducted tests on product samples and recorded results.

Customer Care Executive

IBM Daksh Business Process Services Private Limited
Pune
10.2008 - 10.2010
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Gathered customer feedback and reported it to management for further action.
  • Assisted customers with product selection based on individual needs.

Education

Bachelor of Commerce - Adv. Accountancy

DAV College of Commerce
Solapur
10-2007

Skills

  • Performance Monitoring
  • Trend Tracking
  • Schedule Management
  • Production Monitoring
  • Regulatory Compliance
  • Performance Improvement
  • Quality Control
  • Key Performance Indicators

Accomplishments

  • Reliable and excellence Award in June 2023

Languages

Marathi
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2

Timeline

Team Lead

MBS Pvt Ltd
09.2022 - Current

Senior Analyst

SitusAMC India Private Limted
08.2021 - 05.2022

Loan Processor

Mpasis Limited
08.2020 - 08.2021

Speclist, Bankruptcy

Ocwen Finacial Solutions Private Limited
10.2010 - 08.2020

Customer Care Executive

IBM Daksh Business Process Services Private Limited
10.2008 - 10.2010

Bachelor of Commerce - Adv. Accountancy

DAV College of Commerce

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Rohit Yacham