Puja Ghosh

· Working as a Senior Associate in 140 covers coffeeshop(Seventh Sense).

·Maintaining bar of 140 covers coffeeshop,20 covers bar & 50 covers Private Dining Area.

• Collaborated with team members to ensure smooth operations during peak service hours.
• Increased overall efficiency by assisting in the preparation and presentation of food items.
• Enhanced guest satisfaction by providing exceptional service and maintaining a clean dining environment.
• Consistently met or exceeded performance goals set forth by management regarding sales targets, labor costs, and other key metrics.

• Prompted as bartender for Durbar Bar of 20 covers specially operated for VVIP Inhouse Guest.
• Joined as F&B Associate for kothar Bar of 50 covers.
• Handled customer feedback, resolving issues and enhancing guest loyalty.
• Maintained high cleanliness standards, earning top health inspection scores.
• Executed drink preparation with precision, adhering to standard recipes and presentation guidelines.
• Provided attentive service to guests, ensuring a memorable dining experience.

• Completed Hotel Operational Trainee (6 months).
• Gained hands-on experience in hotel operations and guest services.
• Enhanced customer satisfaction through effective problem-solving skills.
• Collaborated with departments to improve service delivery and efficiency.
• Conducted market research to identify trends and improve offerings.

• Completed on Job training (6 months)