Rohith Adithya

Expert in Lean-Six Sigma methodologies, driving quality improvements and mentoring a team of 20. Adept at transforming raw data into actionable insights, ensuring project success through effective communication and collaboration.

• Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
• Cultivated long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.
• Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
• Developed detailed and well-received test plans, test cases and test scripts that became company standards.

Few Handled Projects:

• Customer Satisfaction

Successfully implemented Lean Six Sigma Methodology to improve Customer satisfaction by reducing AHT of calls and reduce in errors and also by eliminating of unwanted call hold time

• Agent's performance program

By using Lean methodology we successfully eliminated lengthy process and made this to a simpler ones, which in turn increased Agent's performance

• Agent's Incentive program

By rewarding top agents on their performance for their consistent work using Six Sigma Methodology

Six Sigma Yellow Belt Methodology