Rohith Antony AJ
Bangalore
Summary
Results-driven General Manager with 13+ years of experience in Clinical Data Management Services, driving operational excellence, leading high-performing teams, and delivering exceptional client experiences. Seeking a strategic leadership role that harnesses my expertise in operations management, leadership development, and client relationship management to propel business growth, innovation, and success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
General Manager - IRT | External Data | Forms Design
Accenture Solutions Pvt Ltd
Bangalore
01.2024 - Current
- Successfully managing a team of 60+ professionals, providing leadership, guidance, and support to ensure operational excellence and high-quality performance. Managed daily operations with IRT, EDAO and FD functions of operations.
- Oversaw operations and provided corrective feedback to align with contractual and strategic goals.
- Identify operational risks and develop risk mitigation strategies to ensure compliance with regulatory requirements and minimize potential losses.
- Implement effective internal controls, monitor operational risk indicators, and establish contingency plans.
- Spearheaded innovative approaches to resource allocation/forecasting and strategic planning.
- Facilitated detailed discussions on client contracts to ensure clarity and alignment on terms.
- Established departmental performance goals and provided feedback to improve underperforming areas.
- Led the Monthly & Quarterly Business reviews showcasing the service operations & strategic growth plans to the clients.
- Spearheaded innovative resource allocation and forecasting strategies to enhance strategic planning.
- Mentored Operations' Team leads to maintaining high productivity and performance metrics.
- Handled major incidents process assisting managers to maintain excellent customer service.
- Cultivated lasting client relationships through effective issue resolution and strong communication skills.
- Led recruiting, hiring and training team members.
Team Lead - IRT
Accenture Solutions Pvt Ltd
Bangalore
09.2019 - 12.2023
- Managed a team of 30+ HC professionals, driving performance and operational efficiency.
- Collaborates with internal Client teams and external vendors to plan and execute User Acceptance Testing (UAT) for IRT, PRO systems.
- Developing, reviewing, and executing UAT plans, test scripts, and regression test suites.
- Conducting risk assessments, gap analysis, and test summary reports.
- Applying IRT and PRO testing expertise to resolve escalated issues.
- Communicating with stakeholders, escalating risks, and participating in process improvement initiatives.
- Identified individual strengths of team members and initiated mentoring program to address areas of weakness.
- Coordinated with external stakeholders to align on project milestones and prioritization goals.
- Established strong working relationships with high-profile clients through effective onboarding, training, and ongoing support.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Coordinated recruitment processes, training sessions, and development programs.
IRT UAT/QC Analyst
Accenture Solutions Pvt Ltd
Bangalore
10.2014 - 08.2019
- Successfully executed UAT testing for multiple IRT systems, ensuring study timelines and patient safety.
- Conducted thorough UAT testing of Interactive Response Technology systems to ensure compliance with user requirements and study protocols.
- Developed and executed comprehensive test plans, test scripts, and test cases to validate IRT system functionality.
- Identified, documented, and tracked defects and issues, collaborating with vendors and internal teams for timely resolution.
- Conducted risk assessments and gap analysis to establish effective IRT system mitigation strategies.
- Collaborated with cross-functional teams, including clinical operations, data management, and vendors, to identify and resolve issues.
- Conducted risk assessments and gap analysis to ensure IRT system mitigation strategies were in place.
- Developed and maintained regression test suites to ensure ongoing system functionality and compliance.
- Provided detailed test summary reports and release memos to stakeholders, ensuring transparency and study team confidence in IRT system functionality.
- Collaborated with vendors and internal teams to implement process improvements, enhancing IRT system performance.
Senior Care management - Claims
Accenture Solutions Pvt Ltd
Bangalore
04.2012 - 10.2014
- Manage and resolve complex claims issues, ensuring timely and accurate processing.
- Collaborate with internal stakeholders, including care management teams and clients, to resolve claims-related queries.
- Conduct thorough investigations and analysis to determine claim validity and ensure adherence to policies and procedures.
- Develop and maintain relationships with clients, providers, and internal teams to facilitate effective claims management.
- Identify and implement process improvements to enhance claims management efficiency and quality.
Registered Nurse (RN)
Manipal & Deepak Hospitals
09.2009 - 11.2011
- Conducted comprehensive patient assessments, developed and implemented individualized care plans, and evaluated patient outcomes.
- Conducted comprehensive patient assessments, developed and implemented individualized care plans, and evaluated outcomes to enhance patient recovery.
- Collaborated with interdisciplinary teams, including physicians, therapists, and other healthcare professionals, to coordinate seamless patient care and improve overall treatment effectiveness.
- Collaborated with interdisciplinary teams, including physicians, therapists, and other healthcare professionals, to ensure seamless patient care.
- Educated patients and families on disease management, treatment options, and self-care techniques, fostering health literacy and empowering informed decision-making.
- Maintained accurate and detailed patient records, adhering to hospital policies and regulatory standards.
Education
Bachelor of Science - Nursing
RGUHS University
SGHS College Of Nursing01-2009
Some College (No Degree) - PG in Diabetology
St 'Johns Medical College And Hospital
BangaloreSkills
- Operations management
- Project management
- Strategic planning and goal setting
- Risk management
- Budgeting and financial oversight
- Request for proposal (RFP) management
- Staff management and development
Certification
Post Graduate program in Business Analytics (Pursuing)
Accomplishments
- Awarded A team Award - 2022, 2024
- Awarded Linchpin Award - 2023
- People's Choice Award - 2021
- Samaritan Award - 2022
- Star of Business Award - 2012 to 2024 (Consecutively)
Hobbies and Interests
- Planted Fish Aquarium
- Music
- Gaming
- Travelling
Timeline
General Manager - IRT | External Data | Forms Design
Accenture Solutions Pvt Ltd
01.2024 - Current
Team Lead - IRT
Accenture Solutions Pvt Ltd
09.2019 - 12.2023
IRT UAT/QC Analyst
Accenture Solutions Pvt Ltd
10.2014 - 08.2019
Senior Care management - Claims
Accenture Solutions Pvt Ltd
04.2012 - 10.2014
Registered Nurse (RN)
Manipal & Deepak Hospitals
09.2009 - 11.2011
Bachelor of Science - Nursing
RGUHS University
Some College (No Degree) - PG in Diabetology
St 'Johns Medical College And Hospital