Rohith GK
Mid level Operations
Bengaluru
Summary
Highly skilled and results-oriented operations manager with extensive experience in managing daily operations, coordinating cross-functional teams, and optimizing processes for improved efficiency. Areas of expertise include analyzing operational workflows, reducing costs, and ensuring compliance with organizational policies and regulations. Demonstrates strong leadership skills, focusing on team building and driving high performance. Proficient in managing key performance indicators (KPIs), handling escalations, and delivering impactful financial solutions through data-driven strategies. Committed to maintaining accurate reports and records while fostering effective communication and collaboration across teams to ensure organizational success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Senior Operation Associate
YourDOST
Bengaluru
03.2023 - Current
- Managing daily operations and coordinating with different teams to ensure smooth functioning
- Analyzing and improving operational processes to increase efficiency and reduce costs
- Ensuring compliance with regulations, policies, and procedures
- Tracking and reporting key performance indicators (KPIs) to measure progress and identify areas for improvement
- Strong analytical and problem-solving skills to identify and resolve operational issues
- Organizational and project management skills to manage multiple tasks and prioritize effectively
- Attention to detail and accuracy to ensure compliance with policies and procedures
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Managed project timelines, ensuring timely completion of tasks and meeting overall objectives.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked on escalation calls, Freshdesk, Freshchat, Jira, personalized portal dashboards, goggle sheets and excel advanced skills for maintaining and presentation on daily, weekly, monthly reports.
- Managed back to back client calls, mails, tickets approximately around 60 on day to day basis.
Operational Associate
Skillslash Academy
Bengaluru
07.2022 - 03.2023
- .Achieved quality, handling escalations and Financial solutions through successful team coordination
- Enabled reliable reporting through elevated data collection and management processes
- Kept reports, records and statistical summaries updated for reliable reference
- Handling escalation cases with proper data and solving issues
- Team building with strong communication and impactful references to build team quality work
- Fostered a positive work environment by promoting open communication channels between staff members at all levels.
- Increased team productivity, providing regular training sessions and performance evaluations.
- Enhanced operational efficiency by streamlining processes and implementing automation tools.
- Reduced team work by quantity and increased quality of work by doing rotational check calls and emails for each and every batch for every month
Customer Service Representative
One Point One Solutions
Bengaluru
06.2021 - 08.2022
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with product-related questions, feedback and complaints
- Cross-trained and supported team of customer service representatives
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Attending 90+ incoming calls on day to day basis regarding queries, escalations, appreciations, food quality suggestions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of computer applications - Computer Systems Networking and Telecommunications
Vijaya College Bengaluru
Jayanagar 06.2018 - 09.2021
Skills
- Process Improvement
- Problem Solving
- Escalations Management
- Leadership
- Teamwork
- Team support
- Operational reporting
- Meeting deadlines
- Scheduling and planning
- Workload prioritization
- Project management
- Deadline management
Timeline
Senior Operation Associate
YourDOST
03.2023 - Current
Operational Associate
Skillslash Academy
07.2022 - 03.2023
Customer Service Representative
One Point One Solutions
06.2021 - 08.2022
Bachelor of computer applications - Computer Systems Networking and Telecommunications
Vijaya College Bengaluru
06.2018 - 09.2021
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