Rohith P
Bengaluru
Summary
Results-driven professional with expertise in operations, team leadership, and impactful
marketing. Proven track record in Customer Success, collaborating with sales teams to drive
successful campaigns. Skilled in fostering customer relationships and delivering measurable
results. Seeking new opportunities to leverage my skills, experience, and dedication to tackle
fresh challenges and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Associate Renewals Manager
PowerSchool India Pvt. Ltd
Bengaluru
01.2024 - Current
- Managed and tracked renewal lifecycle for a portfolio of customers, ensuring timely and accurate processing of contract renewals.
- Monitored renewal opportunities and proactively followed up with customers to minimize churn and maximize retention rates.
- Coordinated with sales, customer success, and finance teams to ensure alignment on renewal terms and agreements.
- Generated weekly and monthly reports on renewal performance, including retention rates, churn analysis, and revenue forecasts.
- Utilized Excel and Salesforce to track renewal metrics, create dashboards, and present key findings to stakeholders.
- Ensuring clear communication with customers around their renewal process, including reminders and follow-ups, and responding to any inquiries related to their renewal.
- Worked cross-functionally with the operations team to optimize the renewal process and improve the accuracy and speed of data entry.
- Maintaining accurate renewal records, ensuring compliance with company policies, and supporting invoicing or billing efforts, if relevant.
- Successfully managing a diverse book of 1500 accounts ensuring tailored support and strategic engagement for each client.
- Achieved an impressive 92% client retention rate by fostering strong relationships, proactively addressing challenges, and consistently delivering value-driven solutions.
- Leading and executing account reviews and quarterly business reviews (QBRS) to
evaluate performance, share insights, and identify growth opportunities, ensuring mutual
success and long-term partnership.
Technical Support Associate
Mphasis
Bengaluru
03.2024 - 10.2024
- Provided swift resolution to customer escalations, ensuring adherence to SLAs and maintaining high customer satisfaction.
- Attended regular team meetings, offering guidance to align team efforts with project goals, resulting in improved efficiency and collaboration.
- Demonstrated problem-solving skills in resolving technical challenges, resulting in minimize downtime and improved system performance.
- Analyzed issues to identify required troubleshooting methods for quick remediation, fostering productive relationships with clients by providing swift online support through 60+ daily emails.
Advisor
[24]7.AI
Bengaluru
10.2022 - 08.2023
- Participated in on-call rotation, delivering timely after-hours support to maintain service availability and meet customer needs.
- Served as a primary point of escalation for critical technical challenges, swiftly resolving issues to meet service level agreements (SLAs) and uphold customer trust.
- Tracked and processed new orders and refunds.
- Made sales and processing payments, when necessary.
- Collaborated with team members to address identified issues and recurrent customer.
Education
Commerce
REVA University
Bangalore06.2023
Skills
- Incident Management
- Troubleshooting and Resolution
- Knowledge Sharing
- Adaptability
- Problem solving
- Data Analysis and Reporting
- Detail oriented
- Problem Tracking
- Collaboration
- Customer Service
- Renewal management
- Customer retention
- Customer relationship management
- Jarvis
- MS office Suite (word, PowerPoint, Access and Excel)
- Sales Force Legacy, Lightning
- Genesys CX-one
Rewards And Recognition
- Awarded Employee of the Year multiple times.
- Participated in south zone national university level.
- Represented clubs in Bengaluru super division tournament.
Timeline
Technical Support Associate
Mphasis
03.2024 - 10.2024
Associate Renewals Manager
PowerSchool India Pvt. Ltd
01.2024 - Current
Advisor
[24]7.AI
10.2022 - 08.2023
Commerce
REVA University