Rohith Vemuganti
Hyderabad,Telangana
Summary
I have total 6 years of experience in (ERT& Sales) Customer Service & Curing process on third party payroll of company QUESS CORP LIMITED -GURGAON in the process of SBI-Credit Cards. Handling the applications of the customers on the calls and emails. I had good knowledge on Worldclass Platform(WCP). Currently working in HYDERABAD Location and working on Customer Service ,Upsell, Downsell, Sales and RTB.
Overview
1825
1825
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Executive
QUESS CORP LIMITED
03.2018 - Current
- Working for SBI Cards On third party payroll QUESS CORP LIMITED .
- Responsible for reviewing policy and process related to declines of applications and curing.
- Responsible for handling Customer Service Inbound and Outbound and cross selling of products.
- Responsible to handle calls on daily basis number 130 calls.
- Preparing reports in Excel and had a good knowledge on Microsoft advanced Excel .
- Efficient in working with WCP for analysis of applications
- Working for decline codes .
- Curing process done by calling and converting the customers
- Working on language cases for CN & Multi in Growth Catalyst team
- Supported to audit team for TELUGU, TAMIL and KANNAD language cases
- Publishing the MIS for Daily declines and approved applications
- Handling RTB process and Customer service process alone in Hyderabad location .
Senior Executive
SBI-Cards
Hyderabad
03.201 - Current
- Working for almost 6 years and 9 months in SBI CARDS for Customer Service , Curing applications , Decline codes , preparing reports in excel and maintaining productivity increase for every quarterly 15% .
Education
Bachelor of Commerce -
OPJS UNIVERSITY CHURU
Churu, Rajasthan 03.2020 - 03.2023
Intermediate -
Uttar Pradesh State Open School Board
Prayagraj 04.2018 - 04.2020
SSC -
Millennium High School
Hanamkonda 03.2008 - 03.2009
Skills
Windows8
Customer Service (Domestic & International)
Windows7
Windows Xp
Ubuntu
Fedora
Microsoft Office Package
Microsoft Excel
Artificial Intelligence
Digital Marketing
Personal Information
- Date of Birth: 11/06/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge., 04/02/24, Hyderabad
Skillset
Windows 8, Windows 7, Windows XP, Ubuntu, Fedora, Microsoft Office Package, Excellent knowledge in Microsoft Excel
Timeline
Bachelor of Commerce -
OPJS UNIVERSITY CHURU
03.2020 - 03.2023
Intermediate -
Uttar Pradesh State Open School Board
04.2018 - 04.2020
Senior Executive
QUESS CORP LIMITED
03.2018 - Current
SSC -
Millennium High School
03.2008 - 03.2009
Senior Executive
SBI-Cards
03.201 - Current
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