Rohit Kumar Thakur
Rourkela
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic System Engineer offering 2 years of experience in project management, scripting and Remote Desktop Services. Polished and highly educated with desire to work within it and client site sector. Deep understanding of operational dependencies of applications, networks, systems, security and policy.
Overview
3
3
years of professional experience
Work History
System S Engineer
CSM Tech
KEONJHAR
07.2023 - Current
- Provided real-time support to everyday users of [Product or Service].
- Utilized Python to handle debugging and automation scripting tasks.
- Delivered technical infrastructure assistance, interfacing with hardware and software manufacturer support staff to maintain operations.
- Repaired malfunctioning hardware components such as CPUs, RAM modules, hard drives.
- Verified stability, security and scalability of system architecture.
- Updated and resolved service requests by coordinating on-site problem resolution to address complications.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Advised on project costs, concepts or design changes.
- Designed and conducted hardware or software systems testing.
- Defined technical integration strategy and developed integration plans.
- Provided technical guidance for system development and troubleshooting.
- Resolved conflicts between applications, systems, or networks by analyzing data traffic patterns.
- Led cross-functional teams in systems integration projects.
- Assisted in preparing project estimates based on resource needs for upcoming system support assignments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Network Support Engineer
A.R.infartech
Kolkata
03.2022 - 05.2023
- Maintained infrastructure performance by monitoring, performance tuning, and troubleshooting surfaced issues.
- Installed and configured new hardware and software components related to networking issues.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Identified, diagnosed, and resolved network problems.
- Investigated and troubleshot complex network-related problems in a timely manner.
Education
Bachelor of Technology - Computer Science Engineering
Biju Patnaik University Technology
Bhubaneswar02-2021
High School Diploma -
Diploma
Jharsugda Engineering School08-2016
Skills
- HTML
- CSS FRAMEWORK
- JAVA SCRIPT
- Project Management
- Technical Documentation
- Time estimates
- Technical Solutions Development
- Troubleshooting
- Problem-Solving
- Bug Resolution
- RESTful APIs
- Team Collaboration
- User Support
- Remote Assistance
- Application Installations
- Debugging
- Troubleshooting and Diagnostics
- System Configuration
- Technical Support
- Technical Writing
- Quality Controls
- Programming
- Hardware and Software Installation
- Customer Education
- Hardware Troubleshooting
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Roles & Responsibility
- Work on Digital logistics management systems
- Solved IOT issue on client site related to DLMS
- look into it IOT
- Solved DLMS issue
Timeline
System S Engineer
CSM Tech
07.2023 - Current
Network Support Engineer
A.R.infartech
03.2022 - 05.2023
Bachelor of Technology - Computer Science Engineering
Biju Patnaik University Technology
High School Diploma -
Diploma
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