Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Hobbies
Awards
Timeline
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Rohit Rao Madasu

Rohit Rao Madasu

Service Delivery Ops Senior Analyst
Hyderabad,Telangana

Summary

Highly experienced Senior Marketing Analyst with a 10-year proven track record in the information technology and services industry. Demonstrates expertise in Business Relationship Management, Sales & Marketing, Project Management, and Team Leadership. Adept at effectively managing operations, delivering successful marketing initiatives, and building strong client relationships. Recognized as a Truly Human Superhero by Accenture for exceptional performance and contributions to delivering excellence the Accenture Way. Also honored as a Retention Rockstar People Leader, showcasing proactive leadership in talent retention and growth, resulting in minimal attrition and fostering a people-centric culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Service Delivery Ops Senior Analyst

Accenture
Hyderabad, Telangana
09.2015 - Current
  • Monitor delivery of programs, projects, and managed services as Service Delivery Ops Senior Analyst at Accenture.
  • Collaborate closely with project managers to establish project plans, timeframes, and estimates.
  • Manage workload distribution to ensure balanced allocation of responsibilities among team members.
  • Ensure tasks and deliverables align with statement of work and service level agreement.
  • Utilize metrics and status reporting to monitor delivery performance and maintain optimal quality
  • Cumulatively saved over $850,000 for our clients in annualized cost savings (specifically in form of reduced customer interactions, agent empowerment which resulted in reduced resolution time to avoid incoming and outgoing customer interactions)
  • Regularly communicate with multiple stakeholders to manage expectations, foster accountability, and assess project impact.
  • Possess expertise in Digital Customer Strategy, Digital Marketing Development, Marketing Creative Development, Digital Marketing, Multi-Channel Customer Interaction Management, Operational Excellence, and Service Excellence.
  • Provide valuable support in executing activities that contribute to building a powerful and differentiated global brand within the Marketing & Communications domain.
  • Strive to ensure successful project execution by effectively managing resources, maintaining clear communication channels, and upholding high standards of quality.
  • Contribute to overall success of Accenture's service delivery operations.

Product Support Analyst

Knoah Solutions Privated Limited
Hyderabad, Telangana
07.2013 - 09.2015
  • Highly skilled Product Support Analyst with expertise in providing efficient and effective customer support for optimal product experiences.
  • Excelled as Tier 2 Technical Support Representative for Time Warner Cable client, handling complex technical issues.
  • Demonstrated exceptional multitasking skills by managing over 100 customer chats per day, exceeding expectations.
  • Maintained high level of customer satisfaction with above-average CSAT rating of over 88%.
  • Recognized with monthly "Bravo" Award from Knoah for exceptional contributions and outstanding performance in technical Tier 2 support role for Time Warner Cable.
  • Committed to delivering comprehensive support, resolving technical issues, and ensuring customer satisfaction with proactive and customer-centric approach.

Education

Bachelor of Technology - B.Tech - Computer Science

Mahatma Gandhi Institute of Technology
Hyderabad
01.2006 - 04.2010

High School Diploma -

Vignan Junior College
Guntur
01.2004 - 05.2006

Skills

    Product Management

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Accomplishments

Accomplished mountaineer with a passion for conquering challenges and pushing boundaries. Successfully scaled eight mountains in the Himalayas, driven by the legacy of my late father, an Arjuna Awardee. Dedicated to pursuing my dream of climbing Mount Everest and representing our state internationally.

Interests

Cycling

Cooking

Watching TV shows and Movies

Hiking

Staying Updated on the Latest Technology Trends

Hobbies

During my leisure time, I indulge in a range of hobbies that bring me immense pleasure. I find joy in cycling, as it allows me to appreciate the outdoors and take in the beauty of nature. Cooking is another passion of mine, where I enjoy experimenting with new recipes and techniques in the kitchen. Additionally, I take pleasure in watching TV shows and movies, as they provide me with an avenue to relax and explore different narratives and storytelling styles.

Awards

 Truly Human Superhero Award - Accenture (Mar 2023) -  Recognized for Exceptional Performance and Commitment 


  • Honored with the Truly Human Superhero Award by Accenture, I take pride in being recognized for my exceptional performance and significant contributions in delivering excellence the Accenture Way. This prestigious award is part of Accenture's People Initiatives, aimed at fostering an environment where individuals thrive both professionally and personally. It showcases my commitment to upholding the highest performance standards and making a meaningful impact on the organization. Grateful for this recognition, I will continue to strive for excellence in all my endeavors.


Retention Rockstar People Leader - Q4, FY 22 - Accenture (Jan 2023) - Recognized for Exceptional Leadership in Talent Retention


  • Recognized as a Winner - Retention Rockstar People Leader for both Q3 and Q4 of FY22 at Accenture, I have demonstrated exceptional leadership and dedication in building and nurturing high-performing teams. By leveraging my people insights and taking decisive actions, I have created a forward-facing career and people experience for my team. This proactive approach has contributed to cultivating an inclusive and people-friendly organizational culture, offering abundant career opportunities. I am grateful for the recognition and will continue to drive success in talent retention and leadership.


Exceptional Value Creation Recognized: Six-Time Star of Business Award Winner


  • I am honored to have received the Star of Business Award six times since September 2015, continuing to the present day in May 2023. This prestigious Accenture accolade recognizes my superior performance in delivering value to clients through tangible business outcomes. I consistently meet targets, demonstrate ownership, and exceed expectations, even in challenging circumstances. By taking on additional roles and responsibilities, I have made a significant impact on our agile workforce journey. The Star of Business Award highlights my unwavering commitment to excellence and ongoing dedication to delivering exceptional results for our clients.




Timeline

Service Delivery Ops Senior Analyst

Accenture
09.2015 - Current

Product Support Analyst

Knoah Solutions Privated Limited
07.2013 - 09.2015

Bachelor of Technology - B.Tech - Computer Science

Mahatma Gandhi Institute of Technology
01.2006 - 04.2010

High School Diploma -

Vignan Junior College
01.2004 - 05.2006
Rohit Rao MadasuService Delivery Ops Senior Analyst