Siva Kumar Chandaran
Chennai,TAMIL NADU
Summary
Highly effective skilled professional with 14 years of BPO experience in Healthcare Domain. Possess 10+ years of experience as a business transformation focal in Health.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Service Delivery Ops Senior Analyst
Accenture Solutions PVT Ltd
06.2022 - Current
- Company Overview: Health Care - Specialist
- Handling a team of 50+ FTEs in Healthcare domain
- Consistently meeting deliverables maintaining all SLAs in green for last 2 year
- Identifying process gaps, standardizing the processes, partnering & implementing client strategic projects, process change initiatives and helping them to meet their organizational goals
- Creation of reporting structure including daily, weekly & monthly reports which are considered as one of the key performance indicators at the client-end
- Monitor & drive team performance by validating production hub, Quality framework as per defined metrics
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Healthcare - Health Admin Services Analyst
Accenture Solutions PVT Ltd
05.2014 - 06.2022
- Company Overview: Health Care - Subject Matter Expert
- Handled a team of 10+ FTEs
- Identified and resolved process issues to drive optimal workflow and business growth.
- Led regular team meetings to review performance metrics, set goals, and discuss strategies for achieving targets.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Proactively identified bottlenecks in process flow, implementing effective solutions to eliminate delays.
- Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
- Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- I successfully completed the two process transitions, coordinated with the client, and received appreciation from the client for being the best trainer.
Process Associate
Accenture Solutions PVT Ltd
01.2011 - 05.2014
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Collaborated with team members for enhanced process efficiency and productivity.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Improved client satisfaction with timely and accurate processing of requests and inquiries.
- Enhanced team productivity by introducing innovative process improvement strategies.
- Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
- Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
- Conducted thorough analysis of existing processes, identifying key areas for improvement and efficiency gains.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Arts - Economics
04.2001 -
Skills
Problem Solving
Business Analysis
Client management
Performance monitoring
Time Management
Risk Management
Handling Pressure
Strong Work Ethic
Database management
Performance tracking
Industryexpertise
- Provider Credentialing
- Provider Enrollment
- Medicare Enrollment
- Provider Data Management
- Claims (Data Entry)
- Business Excellence
Awards
- 4+ Star of Business
- 2 Client Value Creation
- Retention Rockstar Lead
- Respect for Individual
- Collaborating Effectively
Personal Information
- Father's Name: Chandran
- Date of Birth: 17/02/87
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
Timeline
Service Delivery Ops Senior Analyst - Accenture Solutions PVT Ltd
06.2022 - Current
Healthcare - Health Admin Services Analyst - Accenture Solutions PVT Ltd
05.2014 - 06.2022
Process Associate - Accenture Solutions PVT Ltd
01.2011 - 05.2014
D.G.Vaishanav College - Bachelor of Arts, Economics
04.2001 -