Siva Kumar Chandaran

Work History

Accenture Solutions PVT Ltd

06.2022 - Current

Company Overview: Health Care - Specialist
Handling a team of 50+ FTEs in Healthcare domain
Consistently meeting deliverables maintaining all SLAs in green for last 2 year
Identifying process gaps, standardizing the processes, partnering & implementing client strategic projects, process change initiatives and helping them to meet their organizational goals
Creation of reporting structure including daily, weekly & monthly reports which are considered as one of the key performance indicators at the client-end
Monitor & drive team performance by validating production hub, Quality framework as per defined metrics
Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.

Accenture Solutions PVT Ltd

05.2014 - 06.2022

Company Overview: Health Care - Subject Matter Expert
Handled a team of 10+ FTEs
Identified and resolved process issues to drive optimal workflow and business growth.
Led regular team meetings to review performance metrics, set goals, and discuss strategies for achieving targets.
Participated in regular team meetings, contributing valuable insights toward process enhancements.
Supported management in analyzing process performance data, identifying areas for improvement.
Proactively identified bottlenecks in process flow, implementing effective solutions to eliminate delays.
Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
Maintained database systems to track and analyze operational data.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
I successfully completed the two process transitions, coordinated with the client, and received appreciation from the client for being the best trainer.

Accenture Solutions PVT Ltd

01.2011 - 05.2014

Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Collaborated with team members for enhanced process efficiency and productivity.
Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
Improved client satisfaction with timely and accurate processing of requests and inquiries.
Enhanced team productivity by introducing innovative process improvement strategies.
Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
Conducted thorough analysis of existing processes, identifying key areas for improvement and efficiency gains.
Conducted regular reviews of operations and identified areas for improvement.
Collected, arranged, and input information into database system.
Generated reports detailing findings and recommendations.