Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Rohit Rawat

Rohit Rawat

Pauri

Summary

Results-oriented data professional with expertise in customer management and data analysis, adept at identifying process inefficiencies and implementing automation. Experienced in coordinating teams, managing escalations, and developing data solutions. Proficient in SQL, Excel, and Power BI for reporting and visualization, with a strong focus on enhancing operational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Executive - Customer Management - Logistics

Capita India
Mumbai
05.2019 - 01.2026
  • Managed customer escalations for European clients, ensuring timely resolutions to enhance satisfaction.
  • Coordinated with delivery depots to streamline logistics issue resolutions, improving overall service reliability.
  • Addressed goods-related concerns by implementing effective tracking and communication, fostering customer trust.

Smart Data Analyst

Sterling Talent Solution
Mumbai
01.2015 - 02.2019
  • Developed Smart Data software to automate data processing, improving task efficiency.
  • Collaborated with cross-functional teams to refine data collection methods, enhancing data quality.
  • Analyzed online data patterns to guide IT team on specific automation needs.
  • Supported automation processes as a data analyst after transitioning from background check agent.

Education

Bachelor of Arts -

The University of Delhi - School of Open Learning
New Delhi
01-2015

H.S.C. -

Uttarakhand State Board
Pauri, Uttarakhand
01-2011

S.S.C. -

Uttarakhand State Board
Pauri, Uttarakhand
01-2009

Skills

  • SQL (Basic) – Writing queries, filtering, joins
  • Microsoft Excel (Intermediate) – Pivot tables, VLOOKUP, data cleaning
  • Power BI (Basic) – Dashboards, data visualization, reports
  • Team Coordination & Task Management
  • Productivity Tracking & Reporting
  • Escalation Handling & Issue Resolution
  • Communication & Stakeholder Management
  • Problem Solving

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Garhwali
Native
Native

Certification

  • Google Data Analytics Specialization
  • The Complete SQL Bootcamp: Go from Zero to Hero - Udemy
  • AI Dashboards using Microsoft Power BI - Skill Nation

Timeline

Senior Executive - Customer Management - Logistics

Capita India
05.2019 - 01.2026

Smart Data Analyst

Sterling Talent Solution
01.2015 - 02.2019

Bachelor of Arts -

The University of Delhi - School of Open Learning

H.S.C. -

Uttarakhand State Board

S.S.C. -

Uttarakhand State Board
Rohit Rawat