
Knowledgeable and dedicated Team Leader with extensive experience in Contact Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Key Skills
Customer Service, POS system, Inventory Management & Business Management
Job Profile
Operations leadership
Team leader
Report preparation
CRM
Professional telephone demeanor
Reporting efficiency and accuracy
Performance metrics evaluation
Microsoft Office
Written Communication
Multitasking abilities
Training & Development
Conflict resolution
Planning and Coordination
Staff Management
Key Performance Indicators
Month-end closing procedures
Open Work Visa Valid till August 2024