ROJA RAMANI VULLAKALA
Hyderabad
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Analyst/Trainer
Accenture Solutions Private Limited
Hyderabad
11.2021 - Current
- Client : Google Trust and Safety On trust and safety processes for Developed and implemented policies and procedures to protect users from harmful content and experiences.
- 2+years of experience in Quality analytics. Analyzed data and identified trends to improve the accuracy and reliability of the model. Collaborated with engineers and product managers to resolve complex issues Improved the accuracy. And also trained and guided other team members on Google policies best practices Developed process improvements to enhance overall data quality. Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas. .Main POC for Client connects on Policy Gray Areas with the FTE team. Performed Quality audits and Auto deployment audits(Audits on machine Reviews). Quality reports to provide data to stakeholders and Management Conducted root cause analysis to investigate the source of problems in production process.
SME
Accenture Solutions Private Limited
Hyderabad
03.2019 - 09.2021
- Client : Google Trust and Safety On trust and safety processes for Developed and implemented policies and procedures to protect users from harmful content and experiences
- Investigate and resolve report abuse, harassing ads from the websites. Work with product teams to develop and improve content moderation tools and processes Utilized document management system to organize company files, keeping up-to-date and easily accessible data. Trained and mentored other team members on trust and safety policies Organized client meetings to provide project updates. Maintained positive working relationship with fellow staff and management.
- Forecasting the headcount and overseeing the billing.
- Working on the ad hoc tasks tagged by the client or management team. Giving insights to clients in case it helps them in improving the performance.
Education
Bachelor of Science -
Giacr College, BPUT University
Rayagada, Odisha08-2019
Skills
- Root Cause Analysis
- Failure investigations
- Logical thinking
- Sandwich Feedback
- Business Analysis
- Client Relationship Management
- Reporting
- Six sigma
- Quality Improvement
- Training material development
- 7 QC tools
- Have Knowledge on AI tools(Chatgpt, Bard)
- Dashboard Tools
Certification
- Certified as an process Trainer
Accomplishments
- Recognized as a standout performer throughout the entire year.
- Honored as the business's star performer on six occasions.
- Acknowledged for submitting insightful recommendations that greatly benefited the client.
Timeline
Quality Analyst/Trainer
Accenture Solutions Private Limited
11.2021 - Current
SME
Accenture Solutions Private Limited
03.2019 - 09.2021
Bachelor of Science -
Giacr College, BPUT University
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