Harshith Giri
QUALITY ANALYST AND TRAINER
New Delhi
Summary
Analytical Quality Analyst with expertise in quality assurance and process improvement within fast-paced environments. Skilled at analyzing performance, identifying errors, and providing actionable insights to enhance accuracy and efficiency. Adept at training new team members, delivering precise reports, and developing effective training modules. Experienced in identifying issues, optimizing workflows, and ensuring compliance with industry standards. Continually focused on delivering high-quality results, improving processes, and enhancing overall efficiency.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Quality Analyst and Trainer
Excitel Broadband
01.2021 - Current
- Key Responsibilities and Achievements.
- Developed technical troubleshooting videos. Produced over 50 high-quality instructional videos covering technical troubleshooting scenarios. Utilized Adobe Premiere Pro, Camtasia, and OBS Studio to create engaging content. Reduced average technical issue resolution time by 30%.
- CEx Skill Bridge Training: Conducted over 200 hours of technical and soft-skill training using the CEx Skill Bridge framework. Enhanced team collaboration and proficiency, driving a 20% improvement in performance metrics.
- Performance Management (PAP & PIP) Directed technical performance appraisals and provided actionable feedback. Designed data-driven evaluation methods, resulting in a 15% uplift in overall team performance. Supported underperforming employees through Performance Improvement Plans (PIP) with measurable outcomes.
- Cross-Functional & New Hire Training: Trained over 200 employees across multiple functions via Microsoft Teams and Zoom. Strengthened onboarding by integrating the troubleshooting video library, significantly accelerating new hire ramp-up.
- Collaboration with HR (L&D): partnered with HR and managers to conduct Training Needs Analysis (TNA). Led Train-the-Trainer (TTT) sessions, upskilling 15 QA Analysts and Trainers in facilitation, and technical expertise.
- Super audits, escalation handling, and data analysis. Performed super audits to monitor compliance with QA, training standards, and other relevant protocols. Handled escalations by identifying root causes and providing corrective coaching. Maintained and analysed daily, weekly, and monthly training/QA reports, driving operational efficiency and process improvement.
- Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
- Training Programme Development & Operational Efficiency. Designed integrated technical and soft skill training modules embedded into the company’s curriculum. Achieved an average feedback score of 4.8/5 for content quality and delivery. Launched on-demand video resources, improving training efficiency by 25%, and boosting employee engagement.
- Collaborated with IT, Engineering, and Training teams to ensure content accuracy in learning modules. Applied advanced production tools to create impactful, user-friendly learning resources. Improved overall training outcomes and support efficiency by 25%.
Education
Class X -
New Little Lilly High School
Andhra PradeshClass XII -
Sri Chaitanya
Andhra PradeshBachelor of Computer Applications (BCA) -
IGNOU
Delhi, IndiaSkills
TTT
Certified Lean Six Sigma Green Belt
Training program development
Technical troubleshooting
Instructional video production
Cross-functional training
Root cause analysis
Team collaboration
Certification
Certified Lean Six Sigma Green Belt
Timeline
Certified Lean Six Sigma Green Belt
12-2025
Certified Train The Trainer
08-2025
Quality Analyst and Trainer
Excitel Broadband
01.2021 - Current
Class X -
New Little Lilly High School
Class XII -
Sri Chaitanya
Bachelor of Computer Applications (BCA) -
IGNOU