Sumit Kumar
L & D Manager
New Delhi
Summary
Highly accomplished professional with an MBA from NMIMS and a strong background in BHM. Career journey began at The Leela Palace Bangalore and advanced from Management Trainee at McDonald's to the position of 2nd Assistant Manager. Transitioned to KFC as Assistant Restaurant Manager/Store Incharge. Seized an opportunity at Jubilant Foodworks Ltd (Dominos) as a Regional Training Executive. Currently leveraging expertise in the travel food service industry as a Training Manager, overseeing operations at Delhi T3/T1, Kolkata Airport, Bhubneshwar, and Guwahati.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Manager Learning & Development
Travel Food Services (TFS)
04.2022 - Current
- Supervised training for Travel food service at Delhi T3/T1, managing over 80 outlets while overseeing training and guest services
- Oversaw training and guest services for various outlets including International Lounges, Amex Lounges, Irish House, Bar, Coffee shop, CBTL, CCD, Wow Momo, central and lounge kitchens, as well as leading MNCs such as KFC, Pizza Hut, and Subway
Assistant Manager Training
Travel Food Services
01.2020 - 04.2022
- Trained and supervised staff at Travel Food service outlets in Kolkata and Bhubaneshwar Airports
- Managed training and guest services for over 80 outlets, including International Lounges and MNCs such as KFC, Pizza Hut, and Subway
Senior Executive Training
Jubilant Foodworks
07.2018 - 01.2020
- Managed training and guest services in the eastern region
- Addressed customer concerns and feedback to ensure high satisfaction
- Spearheaded new product development initiatives
- Conducted 'train the trainer' sessions for the staff
- Led audits to maintain quality standards
- Acted as the Fareye single point of contact (SPOC) for the organization
- Monitored and improved Net Promoter Score (NPS)
- Successfully elevated bottom 33% outlets to higher performance levels
- Designed and delivered induction training modules
- Implemented strategies to enhance customer experience, validated through positive feedback from mystery shoppers
Training Executive
Jubilant Food Works
10.2014 - 07.2018
- Managed training and guest services in the eastern region, ensuring high levels of customer satisfaction
- Led the development of new products, resulting in a x% increase in sales
- Conducted train-the-trainer sessions to enhance employee skills and knowledge
- Performed audits to maintain quality standards and identify areas for improvement
- Trained and mentored 1300/280(MT) new personnel hired to fulfill various roles.
Assistant Restaurant Manager
Devyani International Private Limited
01.2013 - 10.2014
- Recruited and trained restaurant staff to ensure high levels of service and operational efficiency
- Developed and implemented new product development strategies to drive sales and customer satisfaction
- Managed food cost to optimize profitability and minimize waste
- Oversaw P&L to track financial performance
- Managed team of up to 28 restaurant staff, maintaining exceptional customer service and quality standards.
Assistant Store Manager
McDonalds Corporation
10.2011 - 01.2013
- Supervising store operations, including inventory management, sales tracking, and customer service
- Creating and managing employee schedules to ensure adequate coverage and optimal performance
- Analyzing profit and loss statements to identify areas for improvement and implement cost-saving strategies
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Senior Steward
the Leela palace Bangalore
04.2010 - 05.2011
- Handling customers, taking orders, etc
- Managed inventory control, reducing waste and maintaining optimal stock levels for efficient operations.
- Used excellent customer service skills in addressing passengers' needs.
Education
MBA/PGDM - HR/Industrial Relations
Narsee Monjee Institute Of Management Studies
Distance 07.2021 - 12.2023
BHM - Hotel Management
Punjab Technical University (PTU)
Kolkata 12.2007 - 12.2011
Skills
OJT
TTT
Training Need Analysis
Content Development
RCA
Restaurant Management
Beverage Data Analysis
Net Promoter Score
Mystery Shopping
Capa
Employee Engagement
Soft Skills Training
Okrs
Certification
Power point presentation (Dale Carnegie)
Internship
The Lalit Suri Hospitality Group, Industrial Trainee, 22 Weeks
Phone
+91, 7044075063
Personal Information
Total Experience: 14 Years 0 Month
Timeline
Manager Learning & Development
Travel Food Services (TFS)
04.2022 - Current
MBA/PGDM - HR/Industrial Relations
Narsee Monjee Institute Of Management Studies
07.2021 - 12.2023
Assistant Manager Training
Travel Food Services
01.2020 - 04.2022
Senior Executive Training
Jubilant Foodworks
07.2018 - 01.2020
Training Executive
Jubilant Food Works
10.2014 - 07.2018
Assistant Restaurant Manager
Devyani International Private Limited
01.2013 - 10.2014
Assistant Store Manager
McDonalds Corporation
10.2011 - 01.2013
Senior Steward
the Leela palace Bangalore
04.2010 - 05.2011
BHM - Hotel Management
Punjab Technical University (PTU)
12.2007 - 12.2011