Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ROJE TUDU

Sector 76,Noida

Summary

To pursue a career being a part of a progressive organization that gives me a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

Overview

8
8
years of post-secondary education
2
2
years of professional experience

Work History

Service Delivery Manager

Indusind Bank Ltd
05.2019 - 02.2021
  • Having 1+years of experience in Operation, Finance and Sales as Service Delivery Manager.
  • Provide service to and develop rapport with existing customers and prospects to retain and expand existing relationships and foster new ones.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Established rapport with new clients to increase satisfaction and loyalty & maximize revenue through improve sales technique and branch productivity.
  • Processed customer requests for financial services per day, including reissuing statements, ordering addition checks and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies and monitored customer behavior and upheld strict protocols to prevent theft of assets.

Management Trainee

KidZania Entertainment Ltd
05.2018 - 07.2018
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Collaborated with different brands to achieve awareness.
  • Customer Service and handling.

Education

PGDM -

Accurate Institute Of Management
Greater Noida
07.2017 - 04.2019

B.com -

St.Xaviers College
Siliguri
06.2013 - 05.2017

Secondary School - Commerce

Techno Model School
Siliguri
06.2011 - 04.2013

Skills

Client relationship management

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Accomplishments

  • Awarded “GAME CHANGER” in Zonal Contest Quarter2.
  • Awarded “Top SDM of Noida” in JULY.
  • Highest revenue achiever in the branch.

Timeline

Service Delivery Manager

Indusind Bank Ltd
05.2019 - 02.2021

Management Trainee

KidZania Entertainment Ltd
05.2018 - 07.2018

PGDM -

Accurate Institute Of Management
07.2017 - 04.2019

B.com -

St.Xaviers College
06.2013 - 05.2017

Secondary School - Commerce

Techno Model School
06.2011 - 04.2013

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ROJE TUDU