ROJE TUDU
Sector 76,Noida
Summary
To pursue a career being a part of a progressive organization that gives me a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.
Overview
8
8
years of post-secondary education
2
2
years of professional experience
Work History
Service Delivery Manager
Indusind Bank Ltd
05.2019 - 02.2021
- Having 1+years of experience in Operation, Finance and Sales as Service Delivery Manager.
- Provide service to and develop rapport with existing customers and prospects to retain and expand existing relationships and foster new ones.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Established rapport with new clients to increase satisfaction and loyalty & maximize revenue through improve sales technique and branch productivity.
- Processed customer requests for financial services per day, including reissuing statements, ordering addition checks and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies and monitored customer behavior and upheld strict protocols to prevent theft of assets.
Management Trainee
KidZania Entertainment Ltd
05.2018 - 07.2018
- Served customers in a friendly, efficient manner following outlined steps of service.
- Collaborated with different brands to achieve awareness.
- Customer Service and handling.
Education
PGDM -
Accurate Institute Of Management
Greater Noida 07.2017 - 04.2019
B.com -
St.Xaviers College
Siliguri 06.2013 - 05.2017
Secondary School - Commerce
Techno Model School
Siliguri 06.2011 - 04.2013
Skills
Client relationship management
Multi-tasking & Adaptability
Desire to learn and grow professionally
Accomplishments
- Awarded “GAME CHANGER” in Zonal Contest Quarter2.
- Awarded “Top SDM of Noida” in JULY.
- Highest revenue achiever in the branch.
Timeline
Service Delivery Manager
Indusind Bank Ltd
05.2019 - 02.2021
Management Trainee
KidZania Entertainment Ltd
05.2018 - 07.2018
PGDM -
Accurate Institute Of Management
07.2017 - 04.2019
B.com -
St.Xaviers College
06.2013 - 05.2017
Secondary School - Commerce
Techno Model School
06.2011 - 04.2013