Roland Fernandes
Dabolim(Goa )
Summary
Seasoned Head Butler recognized for unparalleled productivity and efficiency in task completion. Possess specialized skills in fine dining management, luxury estate maintenance, and VIP guest facilitation. Excel in utilizing top soft skills such as discretion, communication, and adaptability to surpass expectations in high-pressure environments.
Overview
22
22
years of professional experience
1989
1989
years of post-secondary education
Work History
Head Butler
AMARAANTH STAYS(BINANI GROUP OF COMPANIES)
Varca (GOA)
01.2026 - Current
- Managed daily operations for luxury guest experiences at premium hospitality establishment.
- Oversaw staff coordination to ensure seamless service delivery and guest satisfaction.
- Assisted in the planning and execution of high-profile events and gatherings.
VIP SENIOR BUTLER
AROYA CRUISE(COLUMBIA SHIP MANAGEMENT)
Limassol
12.2024 - 06.2025
- Provided personalized service to guests, ensuring comfort and satisfaction and meeting all deadlines .
- Managed dining arrangements, coordinating meal service for passengers.
- Organized and maintained inventory of supplies for guest amenities and dining areas.
- Coordinating with 33 Butlers and 6 Valet interms of trainings,breifing in Room Orientation and handling conflict.
Butler
CRYSTAL CRUISE (A&K Travels )6Star
Miami
08.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ensures all communication is carried clearly between the team and the HEADBUTLER.
Butler
SILVER SEAS (ROYAL CARRIBEAN GROUP)6Star
GILDA PASTOR CENTRE
08.2022 - 02.2023
- Provided exceptional service to guests aboard luxury cruise experiences.
- Managed guest requests promptly and efficiently throughout the voyage.
- Coordinated dining arrangements to ensure personalized dining experiences.
- Handling of 13 suites proffesional and meeting guest expectations.
OPERATIONAL RESTURANT MANAGER
SAZ ON THE BEACH (PASSCODE HOSPITALITY)
MORJIM (GOA)
12.2020 - 01.2022
- Managed daily operations and staff scheduling to ensure efficient service delivery.
- Trained and mentored team members in customer service best practices.
- Oversaw inventory management and supply ordering for restaurant needs.
Senior Server
DISNEY CRUISE LINE
FLORIDA
05.2004 - 01.2020
- Provided exceptional table service in high-volume dining environments.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Trained new servers on service protocols and menu offerings.
- Recommended menu items to enhance guest dining experiences.
Education
SACRED HEART BOYS HIGH SCHOOL
MUMBAI, INDIAKJ KHILANI JUNIOR COLLEGE
MUMBAI, INDIA Skills
- Guest experience management
- Motivated Team leader
- Strong work ethic
- Staff training and Excellent team Player
- Conflict resolution and meeting dead lines
Languages
English
First Language
Hindi
Elementary (A2)
A2
Timeline
Head Butler
AMARAANTH STAYS(BINANI GROUP OF COMPANIES)
01.2026 - Current
VIP SENIOR BUTLER
AROYA CRUISE(COLUMBIA SHIP MANAGEMENT)
12.2024 - 06.2025
Butler
CRYSTAL CRUISE (A&K Travels )6Star
08.2023 - 10.2024
Butler
SILVER SEAS (ROYAL CARRIBEAN GROUP)6Star
08.2022 - 02.2023
OPERATIONAL RESTURANT MANAGER
SAZ ON THE BEACH (PASSCODE HOSPITALITY)
12.2020 - 01.2022
Senior Server
DISNEY CRUISE LINE
05.2004 - 01.2020
SACRED HEART BOYS HIGH SCHOOL
KJ KHILANI JUNIOR COLLEGE