Roli Gupta
Customer Experience & Success
Noida
Summary
Dynamic and results-driven inside sales professional with 9+ years of experience in IT consulting and SaaS sales across B2B and B2C sectors, including wholesale and distribution, retail, apparel and fashion, enterprise IT software, non-profits, and agencies. Proven track record of driving revenue growth by building strategic client relationships, and implementing effective sales strategies. Skilled in client needs analysis, business development, demand generation, client servicing, product management, and team leadership. Experienced in managing major territories, including India, MENA, APAC, and the USA, consistently delivering compelling solutions, and exceeding sales targets.
Overview
11
11
years of professional experience
Work History
MySQL Consultant
Oracle
08.2024 - Current
- Acted as a trusted advisor to enterprise clients, delivering customized strategies that accelerated MySQL adoption and optimized platform performance.
- Designed and implemented success plans aligned with client business objectives and industry best practices, ensuring maximum value realization.
- Cultivated strong, long-term relationships with executive stakeholders across large-scale accounts, driving retention, satisfaction, and account growth.
- Analyzed customer goals, usage patterns, and pain points to deliver targeted onboarding, product demonstrations, and strategic recommendations.
- Partnered with vendors and conducted market research to continuously enhance customer experience and deliver value-added solutions.
- Collaborated cross-functionally with technical, sales, and support teams to ensure smooth onboarding, implementation, and ongoing engagement.
- Led regular check-ins and executive business reviews (EBRs) to track success metrics, share insights, and align on next steps for continued growth
Inside Sales Manager
Iksula Services Pvt Ltd
06.2020 - 06.2024
- Expert in global eCommerce strategy, driving full-cycle initiatives from market launch to optimization across India, MENA, and the USA.
- Directly engaged with C-level and VP-level stakeholders to present eCommerce, mobile app, omnichannel strategies, and merchandising operations.
- Supported sales teams (BDRs/SDRs) in consistently achieving quarterly pipeline targets through strategic enablement.
- Designed and led new sales campaigns and pipeline development programs to accelerate revenue growth.
- Facilitated monthly Pipeline Council meetings with sales leadership to align on performance gaps, growth opportunities, and key action items.
- Partnered with Sales Strategy and Operations to monitor performance trends and craft long-term strategic plans.
- Collaborated with the Marketing and Sales teams to plan and execute targeted outreach via email and LinkedIn campaigns.
- Managed CRM reporting, database health, and performance metrics to ensure data-driven decision-making, and campaign effectiveness.
Senior Business Consultant
Ameyo
05.2019 - 05.2020
- Served as a strategic advisor to enterprise clients in India (West), delivering customized business solutions to meet client needs.
- Designed and implemented business strategies aligned with client objectives and industry best practices.
- Built and maintained strong relationships with key stakeholders in large-scale enterprise accounts.
- Identified customer buying behaviors and goals to develop targeted sales collateral, presentations, and product demos.
- Conducted market analysis, collaborated with vendors, and provided effective sales support to enhance customer satisfaction.
- Worked closely with internal teams to ensure smooth delivery and implementation of products and services.
- Created sales proposals, participated in strategy meetings with managers, and prepared detailed monthly reports.
- Closed deals, managed payment processing, and introduced new procedures that streamlined the sales cycle, and improved overall efficiency.
Tele Partner Account Manager
Denave India pvt ltd
01.2015 - 04.2019
- Managed Symantec Antivirus renewal business through multiple channel partners, establishing and maintaining strong client relationships across PAN India, APAC, and the USA.
- Coordinated with partners and distributors to ensure the timely renewal of existing customer licenses and subscriptions.
- Proactively reminded customers of upcoming renewals via email and phone, improving renewal rates and customer retention.
- Expanded Symantec’s customer base by driving upselling and cross-selling opportunities within existing accounts.
- Prepared RFPs and RFQs, and led proposal negotiations with clients to secure favorable contracts.
- Focused on acquisition, revenue maximization, realization, and customer retention within Key Account Segments (KAS).
- Collaborated with distributors such as Ingram and Redington for pricing alignment and timely order closures.
- Partnered closely with Symantec sales managers to ensure effective deal closure and conduct performance reviews.
- Worked with external associates to secure repeat business, and strengthen customer loyalty.
- Maintained and aligned client databases with channel partners for accurate tracking and reporting.
- Participated in industry events and seminars for face-to-face client engagement, supplemented by on-call product and service briefings.
Education
Bachelor of Arts - Economics
Kanpur University
Skills
Customer Relationship Management
Accomplishments
- Employee of the Year – Iksula (2022): Honored for outstanding contributions, performance excellence, and impact on organizational success.
Attainments
- Seamless e-commerce and retail 2023 – Dubai
- The Retail Summit 2023 – Dubai
- Middle East Retail and E-commerce Summit 2023
Interpersonal & Technical Skills
- Zoho CRM
- LinkedIn Sales Navigator
- Microsoft Excel
Awards
- Quarterly Performance Achiever – Denave: consistently recognized for surpassing sales targets and delivering exceptional revenue growth across multiple quarters.
Timeline
MySQL Consultant
Oracle
08.2024 - Current
Inside Sales Manager
Iksula Services Pvt Ltd
06.2020 - 06.2024
Senior Business Consultant
Ameyo
05.2019 - 05.2020
Tele Partner Account Manager
Denave India pvt ltd
01.2015 - 04.2019
Bachelor of Arts - Economics
Kanpur University
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