Roma Kumari

• Greeting and seating guests,
• managing reservations,
• ensuring a smooth dining experience,
• providing menu recommendations,
• addressing customer inquiries and concerns

• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

ALSO WORKED AS A GUEST ROOM ATTENDANT

• Welcoming the guests,
• responsible for reservation and booking,
• check in and check out,
• responsible for guests inquiries.