ROMY JERALD
THRIVANDRUM
Summary
A highly experienced customer service professional with a proven track record in the insurance industry, adept at resolving intricate inquiries and consistently exceeding client expectations. Possessing a journalism degree and relevant reporting experience, I offer exceptional communication, research, and problem-solving capabilities. I excel in demanding, fast-paced settings, consistently achieving objectives. My analytical skills, adaptability, and commitment to excellence ensure superior performance across diverse roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
ALLIANZ
THRIVANDRUM
07.2022 - Current
- A customer service professional with over two years of experience effectively addressing and resolving customer inquiries. Currently responsible for managing insurance agents' product benefit and commission inquiries. Passionate about cultivating customer relationships, fostering brand loyalty, and enhancing customer experience.
HR Intern
Learnovate E commerce
Trivandrum
02.2021 - 03.2021
- Supported the recruitment process through initial candidate screening via phone interviews and subsequent interview scheduling. Maintained comprehensive records of all personnel actions, including hires, transfers, promotions, and terminations. Performed thorough reference checks for prospective hires.
Education
Master of Arts - Journalism And Mass Communication
Jain University
01-2021
Training
NEWS INTERN
ACV NEWS TRIVANDRUM 05-2020
Bachelor of Arts - English And Communicative English
All Saints College
Thrivandrum 01-2019
Computer Science
Government Higher Secondary School NTA
Neyyattinkara 01-2016
SSLC
ST, THERESAS CONVENT GHSS
Neyyattinkara 01-2014
Skills
- Communication
- Leadership
- Problem solving
- De-escalation techniques
- CRM software
- Representative training
- Account management
- Cross-functional collaboration
- Team monitoring
- Email management
- Training
- Up skilling
- Mentoring
- Database management
- Database research
- SOP writing
- Documentation review
Certification
- Oskar for best Performer February 2025
- Oskar for best Performer July 2024
- Best Recruiter of the week from Learnovate E-Commerce.
- International Media Webinar
- PR work shop
- National Service Scheme Candidate
Research
- Research on 'Portrayal of Transgenders in Malayalam Film Industry' The study explains the representation of transgender in film and how it affects their real life.
- Co- Authored a research paper on ' subversion of gender role in the lord of the Rings' an analysis of gender roles in the book the lord of the Rings written by J.R.R. Tolkien.
References
References available upon request.
Timeline
Senior Customer Service Representative
ALLIANZ
07.2022 - Current
HR Intern
Learnovate E commerce
02.2021 - 03.2021
Master of Arts - Journalism And Mass Communication
Jain University
Training
NEWS INTERN
Bachelor of Arts - English And Communicative English
All Saints College
Computer Science
Government Higher Secondary School NTA
SSLC
ST, THERESAS CONVENT GHSS