RONAK DHANANI
Fraud Specialist 2
Mumbai
Overview
4
4
Languages
12
12
years of professional experience
Work History
Fraud Specialist 2
JP Morgan Chase
06.2024 - Current
- Analyze debit card fraud claims to maintain accurate status updates and strong customer experience.
- Evaluate customer assertions on every filed claim and determine proper action.
- Apply specialized systems and tools to detect potential fraud activity and support compliance with JPMC fraud prevention policies.
- Manage claim resolution across five queues. Perform checker duties on high-dollar claims.
Retail Specialist
Tata Consultancy Services
03.2018 - 06.2024
- Identify training needs within the team and provide coaching.
- Conflict resolution within the team to keep the team strong and united.
- Maintain team spirit and high level of professionalism by supporting the team during busy periods.
- Create an inspiring team environment with an open communication culture.
- Suggest and organise team building activities.
- Encourage high work standards and reward high performing team members.
- Highly organised, staying on track and up to date with maintaining weekly, monthly and quarterly data sheets.
- Awarded Best Support Staff of the month multiple times.
Senior Customer Service Representative
First Source Solutions
06.2016 - 03.2018
- Provided high-quality customer support by proactively identifying customer needs and requirements.
- Showcased strong sales effectiveness by upselling related products.
- Managed customer account inquiries within resolutions support for technical issues, delivering accurate information to address service complaints and maintain guaranteed customer satisfaction.
- Maintained strong work ethics and standards by providing timely, satisfactory customer resolutions.
Senior Customer Service Executive
Intelenet
05.2014 - 01.2016
- Demonstrated high ethical standards by working for secure banking sector (Barclays Bank)
- Handled voice customer queries and provided expert resolution with a quick turn around time by having outstanding product knowledge.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective prioritisation and consistent work ethics.
- Maximised customer engagement and satisfaction.
Education
Bachelor of Commerce -
Malini Kishore Sanghvi College of Commerce And Economics
Mumbai2014
Skills
Fraud prevention
Anti-fraud systems
Cybersecurity awareness
Transaction monitoring
Fraud identification
Customer service
Proficient in MS office
Communication skills
Personal Information
- Date of Birth: 1994-01-07
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Fraud Specialist 2
JP Morgan Chase
06.2024 - Current
Retail Specialist
Tata Consultancy Services
03.2018 - 06.2024
Senior Customer Service Representative
First Source Solutions
06.2016 - 03.2018
Senior Customer Service Executive
Intelenet
05.2014 - 01.2016
Bachelor of Commerce -
Malini Kishore Sanghvi College of Commerce And Economics