Ronak Gupta
Delhi
Summary
As a customer support and relations manager, I excel in fostering positive relationships through empathetic communication and effective problem-solving. My ability to quickly understand customer needs and provide timely solutions has consistently resulted in high satisfaction rates and repeat business. I am dedicated to ensuring every interaction reflects our commitment to exceptional service and customer care, driving long-term loyalty and brand advocacy.
Overview
8
8
years of professional experience
Work History
Customer Relations Manager
G.G. Timbers & Veneers
Shillong
12.2019 - 05.2024
- Maintained comprehensive records of customer interactions and transactions.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Maintained accurate records of customer interactions and transactions.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Resolved escalated customer service issues in a timely manner.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Provided guidance on how to handle difficult customers or situations.
- Conducted regular performance reviews with team members to ensure quality standards were met.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
Customer Support Executive
G.G. Timbers & Veneers
Shillong
08.2016 - 11.2019
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
BBA -
Sikkim Manipal University
Shillong01-2016
AISSCE - Commerce
Neerja Modi International
Jaipur, RJ01-2012
AISSE -
Army School Shillong
Shillong, ML01-2010
Skills
- Customer Service
- Excellent oral and written communication skills
- Good creativity and problem solving skills
- Team management
- Calm under pressure
- A good team player
- Good Computer Knowledge
- Conflict Management
- Workload Management
- Decision-Making
- Customer Relations
- MS Office
Affiliations
- Basket Ball ( college level )
- Table Tennis ( District level )
- Car Rally
- Trekking
- Influencer
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Relations Manager
G.G. Timbers & Veneers
12.2019 - 05.2024
Customer Support Executive
G.G. Timbers & Veneers
08.2016 - 11.2019
BBA -
Sikkim Manipal University
AISSCE - Commerce
Neerja Modi International
AISSE -
Army School Shillong
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